At our recent Engage 2026 event in Shanghai, the Neocrm team had the pleasure of hosting several key customers who shared how Neocrm has transformed their operations. Here is a summary of their key insights:
CORA Environment (Singapore | Environmental Services)
- Selected Neocrm because it was more flexible to fit their business process
- Mobile capability allows field staff to directly interact with system and provide operations with real-time reporting
- Targeting more than 20-30% efficiency gains
Power Root (Malaysia | FMCG)
- Selected Neocrm to automate their store visit process, and real-time data allows them to take corrective actions immediately
- In a follow-up communication, Power Root shared that Neocrm helped increase their process automation from 40% to 90%
PT Cyberindo Aditama (Indonesia | Telecommunications)
- Performance reporting reduced from days to hours (>96% time saved)
- Selected Neocrm for its superior flexibility and customizability
Pharmaniaga (Malaysia | Pharmaceutical)
- Customer shared that after implementing Neocrm, their sales coverage went from 40% to 75%, while contact center SLA improved from 80+% to 90+%.
- Biggest benefit of Neocrm was being able to adapt to their business needs
Across the board, our customers also expressed immense enthusiasm for NeoAgent 2.0, anticipating further optimizations across their sales and service channels.
Watch the individual customer interviews below:
