IDC Ranks Neocrm the No 1 AI CRM in China
October 22, 2026 – International Data Corporation (IDC) has just released its report on AI-Enhanced Sales Management CRM Market Share (1H26) for China. Neocrm ranks first in China’s AI CRM market with a 13.1% market share.
IDC noted that Neocrm’s competitive strengths in China’s AI CRM market stem primarily from its mature CRM product portfolio, experience serving mid-sized and large enterprises, and capabilities in access control, data management, and deployment. Its AI product strategy focuses on reducing the complexity of traditional CRM customization and implementation, while improving the usability of AI applications through a semantic layer and conversational configuration.
Market Grows 331.3%: AI CRM Is Rewriting the Rules of Competition
According to the report, China’s AI CRM market grew 331.3% in the first half of 2026, with 3 notable trends.
1. From “CRM + AI” to “AI-native CRM”
In the first generation of AI CRM, vendors primarily added AI capabilities to existing systems, while business processes still relied on humans to drive execution.
AI-native CRM fundamentally changes how software operates: users specify objectives and constraints, and the system autonomously breaks down tasks, invokes tools, and drives execution forward. CRM is evolving from recording business activities to actively participating in business execution.
2. From “Model Capabilities” to “Business Outcomes”
Model capabilities are becoming foundational capabilities in enterprise software. Competitive differentiation increasingly depends on whether vendors can translate general-purpose intelligence into solutions for specific business problems.
The industry knowledge, process capabilities, and governance experience accumulated by SaaS vendors over many years are becoming essential foundations for reliable AI execution in the era of AI agents.
3. From Pilot Validation to Large-Scale Adoption
As AI enters core business operations, customers are shifting their focus toward sustained usage, support for real-world business scenarios, and measurable returns.
Competition is moving beyond feature demonstrations toward the continuous value delivery.
Neocrm’s AI Vision and Strategy
Neocrm CEO Andy Deng believes that AI will reshape every SaaS company, but not every company will successfully complete the transition. Neocrm’s leadership in AI CRM is underpinned by three key strategies – ecosystem, industry expertise and innovation.
- Ecosystem – Neocrm works closely with Tencent Cloud and Amazon Web Services (AWS) to provide the best technology choice for the customer
- Industry Expertise – Neocrm has over 15 years industry experience, 6000 customers covering more than 60 industry segments
- Co-Innovation with Customers – Over 2 billion AI tokens are consumed daily on Neocrm’s AI platform. Recent AI co-innovations with enterprise customers include Meinian Health, Michelin and Emerson.
A Challenger in the Global CRM Landscape
In Aug 2026, Gartner has validated Neocrm’s product capability to compete alongside leading international brands (now the 10th consecutive year), while this latest IDC report re-confirms Neocrm’s leadership in one of the world’s most vibrant economic market.
Together, these two authoritative reports reinforce Neocrm’s position as a leader in the AI CRM industry and make Neocrm a truly viable alternative in any AI CRM shortlist.
Neocrm will continue to deepen its AI-native CRM strategy and drive large-scale AI adoption across industries, to deliver real business value.
