After winning the “Cornerstone Award” from China Industry News in 2019 as an outstanding contributor to the digital transformation of the year, Neocrm has recently been selected into the China Industry News’ 2020 Smart Manufacturing Cornerstone List, and won the award for the annual innovation solution for digital transformation with its dual-middle-platform CRM product.
It is reported that this selection is oriented towards three directions: industrial Internet, intelligent manufacturing, and digital transformation. After enterprise declaration, editor recommendation and evaluation by the jury, excellent service providers in the above-mentioned fields, as well as industrial enterprises and figures (teams) with outstanding achievements in digital transformation and product technical solutions will be selected, which promotes the deep integration of new-generation information technologies such as the Internet, big data, artificial intelligence, and blockchain with the real economy, thus boosting digital economical development.
In the fight against the new crown pneumonia epidemic in the past 2020, the new-generation information technology has played an important role in online work such as unmanned production, remote operation and maintenance, and home office. New life and work modes such as online users, online equipment, online products, and online businesses are also driving companies of different industries to accelerate their digital transformation with information technologies.
As a pioneer of the new enterprise-level CRM, Neocrm uses AI, big data, IOT and other new-generation information technologies to create a dual-middle-platform CRM, enabling enterprises of all industries to truly transform into a “customer-centric” organization with digital operation, help enterprises achieve stable growth, promote transformation, and foster momentum in the era of industrial interconnection.
Equipped with dual-middle-platform (to B+to C) CRM and the combination of “business middle platform” and “data middle platform”, Neocrm provides full-contact customer connections for enterprises of various industries, and digital support for 360-degree customer journey from customer acquisition, sales conversion, after-sales services to loyalty management. With the gradual completion and maturity of Neocrm’s functions from to B to to C, and the continuous accumulation of data centers in business intelligence, the dual-middle-platform CRM will become the key in digital transformation, customer-centric operation, and value gain for enterprises in the future. Up to now, Neocrm has signed CRM contracts with many Industry 500 corporations such as Lenovo, Hikvision, Shanghai Electric, SBW Group, Focus Media, which further shows Neocrm’s excellent capabilities in serving medium and large enterprises.
Since its inception, Neocrm has been the only Chinese CRM vendor selected in Gartner’s Magic Quadrant for Sales Force Automation for four consecutive years, and surpassed international vendors in several capability indicators. Gartner once pointed out in its “Geopolitical Ideologies Are Shaping Our Digital Future” report: “As competition intensifies for localized capabilities, global supplier relationships may be disrupted, such as Alibaba Cloud replacing AWS, Kingdee replacing Oracle, and Neocrm replacing Salesforce.” When Neocrm launched the dual-middle-platform CRM in 2020, its multi-language, multi-region, multi-currency internationalization capabilities and overseas server clusters also accelerated the internationalization progress for many Chinese companies with overseas business needs. For example, Hikvision, Didi Enterprise Edition, Shanghai Electric, SBW Group have all switched their CRM system from vendors outside China to Neocrm.
The continuation of the epidemic has made enterprise digitalization a new wave now and in the future. Neocrm will continue to strengthen the integration of new generation information technologies and CRM, actively respond to the national policy of domestic innovation and technological innovation, and help more Chinese enterprises to move towards a new level of digital transformation.
