{"id":13863,"date":"2026-11-05T11:23:49","date_gmt":"2026-11-05T03:23:49","guid":{"rendered":"https:\/\/www.neocrm.com\/blog\/idc-menobatkan-neocrm-sebagai-ai-crm-no-1-di-tiongkok\/"},"modified":"2026-11-05T11:30:52","modified_gmt":"2026-11-05T03:30:52","slug":"idc-menobatkan-neocrm-sebagai-ai-crm-no-1-di-tiongkok","status":"publish","type":"post","link":"https:\/\/www.neocrm.com\/id\/blog\/idc-menobatkan-neocrm-sebagai-ai-crm-no-1-di-tiongkok\/","title":{"rendered":"IDC Menobatkan Neocrm sebagai AI CRM No. 1 di Tiongkok"},"content":{"rendered":"\n
\"\"<\/figure>\n\n

IDC Menobatkan Neocrm sebagai AI CRM No. 1 di Tiongkok<\/h4>\n\n
\"\"<\/figure>\n\n

22 Oktober 2026 – International Data Corporation (IDC) baru saja merilis laporannya tentang Pangsa Pasar CRM Manajemen Penjualan yang Ditingkatkan AI (1H26) untuk Tiongkok. Neocrm menempati peringkat pertama di pasar AI CRM Tiongkok dengan pangsa pasar 13,1%.<\/p>\n\n

IDC mencatat bahwa kekuatan kompetitif Neocrm di pasar AI CRM Tiongkok terutama berasal dari portofolio produk CRM-nya yang matang, pengalaman melayani perusahaan menengah dan besar, serta kapabilitas dalam kontrol akses, manajemen data, dan deployment. Strategi produk AI-nya berfokus pada pengurangan kompleksitas kustomisasi dan implementasi CRM tradisional, sekaligus meningkatkan kegunaan aplikasi AI melalui lapisan semantik dan konfigurasi percakapan.<\/p>\n\n

Pasar Tumbuh 331,3%: AI CRM Menulis Ulang Aturan Kompetisi<\/h4>\n\n

Menurut laporan tersebut, pasar AI CRM Tiongkok tumbuh 331,3% pada paruh pertama tahun 2026, dengan 3 tren penting.<\/p>\n\n

1. Dari “CRM + AI” menjadi “AI-native CRM\u201d<\/h4>\n\n

Pada generasi pertama AI CRM, vendor terutama menambahkan kapabilitas AI ke sistem yang sudah ada, sementara proses bisnis masih mengandalkan manusia untuk mendorong eksekusi.<\/p>\n\n

AI-native CRM secara fundamental mengubah cara perangkat lunak beroperasi: pengguna menentukan tujuan dan batasan, dan sistem secara otonom memecah tugas, memanggil alat, dan mendorong eksekusi ke depan. CRM berkembang dari merekam aktivitas bisnis menjadi berpartisipasi aktif dalam eksekusi bisnis.<\/p>\n\n

2. Dari “Kapabilitas Model” menjadi “Hasil Bisnis”<\/h4>\n\n

Kapabilitas model menjadi kapabilitas fundamental dalam perangkat lunak perusahaan. Diferensiasi kompetitif semakin bergantung pada apakah vendor dapat menerjemahkan intelijen tujuan umum menjadi solusi untuk masalah bisnis tertentu.<\/p>\n\n

Pengetahuan industri, kapabilitas proses, dan pengalaman tata kelola yang diakumulasikan oleh vendor SaaS selama bertahun-tahun menjadi fondasi penting untuk eksekusi AI yang andal di era agen AI.<\/p>\n\n

3. Dari Validasi Pilot ke Adopsi Skala Besar<\/h4>\n\n

Seiring AI memasuki operasi bisnis inti, pelanggan mengalihkan fokus mereka ke penggunaan berkelanjutan, dukungan untuk skenario bisnis dunia nyata, dan pengembalian yang terukur.<\/p>\n\n

Persaingan bergerak melampaui demonstrasi fitur menuju penyampaian nilai berkelanjutan.<\/p>\n\n

Visi dan Strategi AI Neocrm<\/h4>\n\n

CEO Neocrm Andy Deng percaya bahwa AI akan membentuk ulang setiap perusahaan SaaS, tetapi tidak setiap perusahaan akan berhasil menyelesaikan transisi. Kepemimpinan Neocrm dalam AI CRM didukung oleh tiga strategi utama \u2013 ekosistem, keahlian industri, dan inovasi.<\/p>\n\n

    \n
  1. Ekosistem<\/strong> \u2013 Neocrm bekerja sama erat dengan Tencent Cloud dan Amazon Web Services (AWS) untuk menyediakan pilihan teknologi terbaik bagi pelanggan<\/li>\n\n\n\n
  2. Keahlian Industri<\/strong> \u2013 Neocrm memiliki lebih dari 15 tahun pengalaman industri, 6000 pelanggan yang mencakup lebih dari 60 segmen industri<\/li>\n\n\n\n
  3. Co-Inovasi dengan Pelanggan<\/strong> \u2013 Lebih dari 2 miliar AI tokens dikonsumsi setiap hari di platform AI Neocrm. Co-inovasi AI terbaru dengan pelanggan perusahaan meliputi Meinian Health, Michelin, dan Emerson.<\/li>\n<\/ol>\n\n

    Penantang di Lanskap CRM Global<\/h4>\n\n

    Pada Agustus 2026, Gartner telah memvalidasi kapabilitas produk Neocrm untuk bersaing bersama merek internasional terkemuka (sekarang tahun ke-10 berturut-turut), sementara laporan IDC terbaru ini menegaskan kembali kepemimpinan Neocrm di salah satu pasar ekonomi paling dinamis di dunia.<\/sup><\/p>\n\n

    Bersama-sama, kedua laporan otoritatif ini memperkuat posisi Neocrm sebagai pemimpin dalam industri AI CRM dan menjadikan Neocrm alternatif yang benar-benar layak dalam setiap daftar pendek AI CRM.<\/p>\n\n

    Neocrm akan terus memperdalam strategi AI-native CRM-nya dan mendorong adopsi AI skala besar di seluruh industri, untuk memberikan nilai bisnis nyata.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    IDC Menobatkan Neocrm sebagai AI CRM No. 1 di Tiongkok 22 Oktober 2026 – International Data Corporation (IDC) baru saja […]<\/p>\n","protected":false},"author":10,"featured_media":13862,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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