{"id":13505,"date":"2026-08-04T11:49:14","date_gmt":"2026-08-04T03:49:14","guid":{"rendered":"https:\/\/www.neocrm.com\/customer-success-stories\/johnson-controls-mentransformasi-operasi-layanan-dengan-neocrm-mendorong-keunggulan-layanan-lapangan-cerdas\/"},"modified":"2026-08-04T11:51:31","modified_gmt":"2026-08-04T03:51:31","slug":"johnson-controls-mentransformasi-operasi-layanan-dengan-neocrm-mendorong-keunggulan-layanan-lapangan-cerdas","status":"publish","type":"customer_stories","link":"https:\/\/www.neocrm.com\/id\/customer-success-stories\/johnson-controls-mentransformasi-operasi-layanan-dengan-neocrm-mendorong-keunggulan-layanan-lapangan-cerdas\/","title":{"rendered":"Johnson Controls Mentransformasi Operasi Layanan dengan Neocrm, Mendorong Keunggulan Layanan Lapangan Cerdas"},"content":{"rendered":"\n<div class=\"wp-block-group shadow-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-58c9ca04 wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:50px;padding-top:40px;padding-bottom:40px\">\n<figure class=\"wp-block-image size-full\" style=\"margin-top:20px;margin-bottom:20px\"><img decoding=\"async\" width=\"192\" height=\"89\" src=\"https:\/\/www.neocrm.com\/wp-content\/uploads\/2026\/08\/84.png\" alt=\"\" class=\"wp-image-13500\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"font-size:2em\">Profil Perusahaan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-bottom:var(--wp--preset--spacing--50)\">Johnson Controls (JCI), didirikan pada tahun 1885 dan berkantor pusat di Cork, Irlandia, adalah pemimpin global dalam solusi bangunan cerdas. Perusahaan ini berspesialisasi dalam otomatisasi bangunan, sistem HVAC, proteksi kebakaran, keamanan, dan teknologi manajemen energi, membantu organisasi menciptakan lingkungan yang lebih aman, lebih cerdas, dan lebih berkelanjutan. Merek YORK-nya adalah penyedia solusi HVAC yang diakui secara global.  <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group reset-gap is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-b3543725 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9b6efd6deb869e21964a4a630abca090 wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Industri<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-a6cdd9182ba4917f591edfd0d670ce99 wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:700\"><strong><strong>Manufaktur<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-dfcfa174 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Bilangan Pekerja<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-d8e1a13f5cfe902e4cc0f12718c3cad7 wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:700\"><strong><strong>&gt;90K<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-dfcfa174 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Lokasi Markas<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-0f25dc7973d9b140ccbefdc517bc0950 wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:800\"><strong><strong><strong><strong>Irlandia<\/strong><\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\r\n<ul class=\"single-post-section-menu\">\r\n  <li><a href=\"#business-challenge\">Tantangan Bisnis<\/a><\/li>\r\n  <li><a href=\"#neocrm-solution\">Solusi Neocrm<\/a><\/li>\r\n  <li><a href=\"#result\">Hasil<\/a><\/li>\r\n<\/ul>\r\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-48a0472e wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"business-challenge\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d5bd6d6b8f07c29849b7d131b3ffb9fc\" style=\"font-size:2em\">Tantangan Bisnis<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>1.<\/strong> <strong>Meningkatkan Visibilitas Proses Layanan di Berbagai Operasi<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan operasi layanan yang mencakup berbagai cabang dan mitra layanan, Johnson Controls terus-menerus mengelola aktivitas layanan purnajual yang kompleks di berbagai wilayah. Seiring dengan terus berkembangnya persyaratan operasional, peningkatan visibilitas alur kerja, standardisasi proses, dan pemantauan layanan waktu nyata menjadi penting untuk lebih meningkatkan efisiensi manajemen. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>2.<\/strong> <strong>Meningkatkan Koordinasi dan Eksekusi Layanan Lapangan<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Mengelola jaringan layanan berskala besar memerlukan koordinasi yang efektif dalam penjadwalan teknisi, pelaksanaan tugas di lokasi, dan pelacakan kemajuan layanan. Optimalisasi lebih lanjut proses layanan lapangan membantu meningkatkan alokasi sumber daya, memperkuat koordinasi operasional, dan mendukung penyampaian layanan yang konsisten di berbagai wilayah. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>3.<\/strong> <strong>Memperkuat Integrasi Data untuk Manajemen Layanan yang Lebih Cerdas<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Karena operasi layanan menghasilkan jumlah data bisnis yang terus meningkat, mengintegrasikan informasi dari berbagai sistem dan meningkatkan manajemen data terpusat dapat memberikan wawasan yang lebih mendalam tentang kinerja layanan, mendukung pengambilan keputusan yang lebih baik, dan memungkinkan optimalisasi operasional berkelanjutan.<\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be62dba3 wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"neocrm-solution\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-1ef8d6199520057a7ba0efaa698bda04\" style=\"font-size:2em\">Solusi Neocrm<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>1. Platform Manajemen Layanan Digital Memungkinkan Operasi Layanan Terpadu<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Neocrm Service Cloud membantu Johnson Controls membangun platform manajemen layanan terpusat dengan mengintegrasikan layanan pelanggan, manajemen mitra layanan, dan alur kerja operasional. Solusi ini menstandardisasi proses layanan, meningkatkan visibilitas informasi, dan memungkinkan kolaborasi yang efisien di berbagai cabang dan tim. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>2. Field Service Cloud Mengoptimalkan Eksekusi Layanan di Lokasi dan Manajemen Teknisi<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Melalui Neocrm Field Service Cloud, Johnson Controls mendigitalkan proses layanan lapangan, memungkinkan manajemen perintah kerja yang terstandardisasi, eksekusi layanan berbasis seluler, dan penjadwalan teknisi yang efisien. Tim layanan dapat mengelola tugas di lokasi dengan lebih efektif, meningkatkan kecepatan respons, dan meningkatkan kualitas penyampaian layanan. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>3.<\/strong><strong> <\/strong><strong>Analisis Data dan Manajemen Cerdas Meningkatkan Pengambilan Keputusan Layanan<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan memanfaatkan kapabilitas data Neocrm, Johnson Controls membangun model manajemen layanan yang lebih transparan dengan data layanan terpusat, manajemen mitra, dan wawasan operasional. Platform ini memungkinkan manajer untuk memantau kinerja layanan, mengoptimalkan alokasi sumber daya, dan membuat keputusan berbasis data untuk terus meningkatkan efisiensi layanan. <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be62dba3 wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"result\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-3127449ce76c039e860d9e8dffd41a38\" style=\"font-size:2em\">Hasil<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Melalui integrasi Sales Cloud (BI), Customer Service Cloud (CSC), dan Field Service Cloud (FSC), Johnson Controls (JCI) berhasil memajukan operasi layanan purnajualnya melalui transformasi digital. Proyek ini mencakup lebih dari 30 kantor dan lebih dari 200 mitra layanan di seluruh negeri, mendukung lebih dari 1.000 pengguna. Ini memungkinkan JCI untuk sepenuhnya mentransisikan operasi purnajualnya ke alur kerja daring, membangun model manajemen layanan yang lebih terstandardisasi dan efisien.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dalam hal peningkatan efisiensi layanan, Sales Cloud membantu Johnson Controls mengoptimalkan proses layanan ujung-ke-ujung, meliputi manajemen prospek, pengiriman layanan, dan eksekusi lapangan. Melalui manajemen alur kerja digital, siklus konversi MKT-ke-prospek berkurang dari 90 hari menjadi 40 hari, akurasi perencanaan pesanan meningkat dari 55% menjadi 69%, tingkat penutupan pengiriman tepat waktu meningkat dari 87% menjadi 96%, dan kepuasan layanan purnajual meningkat dari 92% menjadi 99%, meningkatkan responsivitas layanan secara keseluruhan dan pengalaman pelanggan. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk manajemen layanan lapangan, Johnson Controls memanfaatkan Field Service Cloud untuk memungkinkan operasi berbasis seluler bagi teknisi, mendukung penanganan terstandardisasi proses komisioning dan pemeliharaan di lokasi. Sementara itu, alur kerja layanan digital dan kapabilitas analisis data memungkinkan manajemen operasi dan biaya layanan yang lebih terperinci. Platform ini juga membantu membangun sistem penyelesaian mitra layanan yang mencakup biaya tenaga kerja, biaya material, dan biaya perjalanan, meningkatkan transparansi dan efisiensi dalam manajemen layanan.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selain itu, Sales Cloud mendukung Johnson Controls dalam membangun sistem manajemen mitra layanan nasional yang terstandardisasi dan meningkatkan koordinasi di seluruh sumber daya layanan. Melalui layanan mandiri pelanggan via akun resmi WeChat, kapabilitas layanan lapangan seluler, dan pemantauan kualitas layanan layar besar kantor pusat, Johnson Controls meningkatkan pengalaman layanan pelanggan dan memperkuat visibilitas terpusat ke dalam operasi layanan lapangan, memberikan dukungan digital berkelanjutan untuk keunggulan layanan. <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Johnson Controls memanfaatkan Neocrm Service Cloud dan Field Service Cloud untuk mendigitalkan operasi layanan, mengoptimalkan alur kerja layanan, dan meningkatkan pengalaman pelanggan di seluruh jaringan layanan nasional \u2014 meningkatkan efisiensi respons prospek, visibilitas manajemen layanan, dan skalabilitas operasional dengan platform layanan cerdas terpadu.<\/p>\n","protected":false},"author":10,"featured_media":13504,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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