{"id":13487,"date":"2026-08-03T20:16:57","date_gmt":"2026-08-03T12:16:57","guid":{"rendered":"https:\/\/www.neocrm.com\/customer-success-stories\/bagaimana-neocrm-membantu-daikin-membangun-platform-pemasaran-digital-terpadu-dan-meningkatkan-keterlibatan-pelanggan\/"},"modified":"2026-08-04T11:06:19","modified_gmt":"2026-08-04T03:06:19","slug":"bagaimana-neocrm-membantu-daikin-membangun-platform-pemasaran-digital-terpadu-dan-meningkatkan-keterlibatan-pelanggan","status":"publish","type":"customer_stories","link":"https:\/\/www.neocrm.com\/id\/customer-success-stories\/bagaimana-neocrm-membantu-daikin-membangun-platform-pemasaran-digital-terpadu-dan-meningkatkan-keterlibatan-pelanggan\/","title":{"rendered":"Bagaimana Neocrm Membantu Daikin Membangun Platform Pemasaran Digital Terpadu dan Meningkatkan Keterlibatan Pelanggan"},"content":{"rendered":"\n<div class=\"wp-block-group shadow-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-58c9ca04 wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:50px;padding-top:40px;padding-bottom:40px\">\n<figure class=\"wp-block-image size-full\" style=\"margin-top:20px;margin-bottom:20px\"><img decoding=\"async\" width=\"171\" height=\"36\" src=\"https:\/\/www.neocrm.com\/wp-content\/uploads\/2026\/08\/logo_daikin-png.png\" alt=\"\" class=\"wp-image-13489\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"font-size:2em\">Profil Perusahaan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-bottom:var(--wp--preset--spacing--50)\">Daikin Industries, Ltd. (DAIKIN), didirikan pada tahun 1924, adalah pemimpin global yang berspesialisasi dalam pendingin udara, fluorokimia, dan teknologi kompresor. Dengan kapabilitas terintegrasi di seluruh R&amp;D, manufaktur, penjualan, dan layanan, Daikin beroperasi di 170+ negara dan wilayah dengan 323+ perusahaan dan basis produksi di seluruh dunia, memberikan solusi iklim yang inovatif dan berkelanjutan kepada pelanggan di seluruh dunia. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group reset-gap is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-b3543725 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9b6efd6deb869e21964a4a630abca090 wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Industri<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-a6cdd9182ba4917f591edfd0d670ce99 wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:700\"><strong><strong>Manufaktur<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-dfcfa174 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Bilangan Pekerja<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-d7292a847b5b95477a3170ccc5e1fc51 wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:700\"><strong><strong>&gt;60K<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-dfcfa174 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Lokasi Markas<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-e12336392ce5853c8fad791395c18ae1 wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:800\"><strong><strong>Jepang<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\r\n<ul class=\"single-post-section-menu\">\r\n  <li><a href=\"#business-challenge\">Tantangan Bisnis<\/a><\/li>\r\n  <li><a href=\"#neocrm-solution\">Solusi Neocrm<\/a><\/li>\r\n  <li><a href=\"#result\">Hasil<\/a><\/li>\r\n<\/ul>\r\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-48a0472e wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"business-challenge\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d5bd6d6b8f07c29849b7d131b3ffb9fc\" style=\"font-size:2em\">Tantangan Bisnis<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>1. Meningkatkan Integrasi Data di Seluruh Jaringan Cabang dan Dealer yang Berkembang<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan jaringan cabang dan dealer Daikin China yang luas, mengelola informasi pelanggan dan pemasaran di berbagai entitas bisnis memerlukan koordinasi yang efektif dan visibilitas terpadu. Seiring dengan terus berkembangnya operasi bisnis, peningkatan integrasi data dan kapabilitas manajemen sumber daya dapat lebih mendukung kolaborasi pemasaran dan keterlibatan pelanggan yang lebih efisien. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Meningkatkan Visibilitas Komunikasi Pelanggan dan Manajemen Layanan<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan tim lini depan yang melibatkan pelanggan melalui saluran komunikasi digital seperti WeCom, mempertahankan manajemen komunikasi dan visibilitas informasi yang efektif menjadi semakin penting. Meningkatkan pelacakan komunikasi dan kapabilitas manajemen dapat membantu meningkatkan konsistensi layanan, mendukung manajemen kepatuhan, dan memberikan wawasan yang lebih baik tentang interaksi pelanggan. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>3. Menstandardisasi Pengetahuan Penjualan dan Praktik Keterlibatan Pelanggan<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Di seluruh jaringan cabang dan dealer yang besar, mempertahankan kapabilitas penjualan dan pendekatan keterlibatan pelanggan yang konsisten sangat penting untuk memberikan pengalaman pelanggan yang terpadu. Menetapkan konten penjualan standar, mekanisme berbagi pengetahuan, dan manajemen praktik terbaik dapat lebih mendukung kolaborasi tim dan pengembangan kapabilitas. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>4. Meningkatkan Efisiensi Kolaborasi Digital di Seluruh Perjalanan Pelanggan<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Karena keterlibatan pelanggan melibatkan banyak tim dan pemangku kepentingan, peningkatan kolaborasi lintas departemen dan efisiensi komunikasi dapat membantu menciptakan pengalaman pelanggan yang lebih lancar. Dengan memperluas kapabilitas kolaborasi digital, tim dapat mengoordinasikan sumber daya dengan lebih baik, mempercepat respons pelanggan, dan memperkuat efisiensi operasional secara keseluruhan. <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be62dba3 wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"neocrm-solution\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-1ef8d6199520057a7ba0efaa698bda04\" style=\"font-size:2em\">Solusi Neocrm<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>1. Platform Data Multi-Entitas Terpadu dengan Kontrol Izin Berjenjang<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Neocrm mengonsolidasikan data dari semua cabang Daikin China ke dalam satu platform, menggunakan pembuatan prospek otomatis dan pelacakan perilaku di WeCom untuk memungkinkan analitik terpusat dan distribusi sumber daya pemasaran yang terpadu. Kontrol izin bertingkat yang terperinci memisahkan akses untuk staf internal, staf yang berhadapan dengan eksternal, dealer, dan personel alih daya, menyelesaikan kebutuhan isolasi data antar dealer yang bersaing. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>2. Pengarsipan Percakapan dan Kontrol Risiko<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan mengintegrasikan kapabilitas pengarsipan percakapan asli WeCom, Neocrm mendigitalkan data obrolan lini depan untuk menganalisis efisiensi komunikasi dan kualitas layanan, sementara peringatan dini kata-kata sensitif memberikan visibilitas dan kontrol waktu nyata bagi manajemen atas komunikasi yang berhadapan dengan pelanggan di WeCom.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>3. Perpustakaan Materi dan Skrip Terpusat<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Pusat Materi Neocrm mengatur gambar, video, poster, dan file ke dalam perpustakaan yang dikategorikan dan dikontrol izinnya, sementara Perpustakaan Skrip bawaan secara otomatis mencocokkan respons terhadap pertanyaan pelanggan dan fitur Radar Prospek melacak keterlibatan pelanggan dengan materi yang dibagikan. Alat-alat ini menangkap dan menstandardisasi praktik terbaik dari karyawan berkinerja terbaik, membantu karyawan baru beradaptasi dengan cepat dan memastikan pesan yang konsisten. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\"><strong>4. Kapabilitas Asli WeCom yang Ditingkatkan<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Neocrm menembus batas pesan grup asli WeCom melalui Kode QR Grup dan Pesan Massal ke Pelanggan, yang secara substansial meningkatkan efisiensi perolehan prospek dan penjangkauan. Kode QR Karyawan dan Penambahan Grup Otomatis memperkuat retensi pelanggan, sementara templat pembuatan grup cepat yang telah disetel sebelumnya memungkinkan pengaturan grup konsultasi desain dan layanan instalasi dengan satu klik, menyederhanakan kolaborasi lintas departemen. <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be62dba3 wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"result\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-3127449ce76c039e860d9e8dffd41a38\" style=\"font-size:2em\">Hasil<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk memenuhi kebutuhan bisnis Daikin di China, Neocrm menghadirkan platform SCRM yang dibangun secara asli di WeCom, yang dibuat khusus untuk model operasi ranah pribadi (private-domain) yang digunakan oleh merek konsumen di pasar China. Sejak bermitra dengan Neocrm, Daikin China telah mengubah operasi ranah pribadi berbasis WeCom menjadi ekosistem cerdas terpadu yang mencakup berbagai entitas bisnis, menggantikan manajemen data per cabang yang terfragmentasi dengan visibilitas terpusat dan kontrol terkoordinasi atas sumber daya pemasaran, percakapan, dan hubungan pelanggan mulai dari konsultasi pra-penjualan hingga instalasi dan layanan purna jual. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tim di Daikin China kini mendapatkan manfaat dari tingkat penerimaan permintaan pertemanan di atas 95%, tingkat konversi prospek-ke-toko di atas 88%, dan tingkat pembukaan konten di atas 98%, yang mencerminkan dampak dari perpustakaan materi dan skrip terpusat pada kualitas dan konsistensi penjangkauan. Keterlibatan komunitas telah mencapai 95%+, eksekusi tugas 99%+, dan aktivitas akun 93%+, sementara referensi dari pelanggan yang sudah ada telah tumbuh menjadi 36%+, yang menegaskan hubungan pelanggan yang lebih kuat dan lebih konsisten di seluruh siklus hidup penjualan. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan memilih platform SCRM asli WeCom dan multi-entitas dari Neocrm, Daikin China telah mengatasi fragmentasi data dan hambatan kolaborasi yang pernah memperlambat operasi ritelnya, membangun fondasi yang skalabel untuk pertumbuhan berkelanjutan. Sebagai pengakuan atas kinerjanya yang luar biasa di pasar ritel baru, Daikin telah menerima &#8220;New Retail Excellence Case Award&#8221; selama tiga tahun berturut-turut, yang dipresentasikan di Forum Resmi AWE (2023), hasil yang menjadikan Daikin sebagai pelanggan tolok ukur bagi Neocrm dalam industri barang tahan lama\/ritel. <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dengan Neocrm, Daikin mengonsolidasikan data pelanggan yang terfragmentasi, menstandardisasi operasi pemasaran, dan meningkatkan kolaborasi di berbagai entitas bisnis. Melalui manajemen data terpadu, alat interaksi pelanggan yang cerdas, dan kapabilitas WeCom yang ditingkatkan, Daikin mencapai penjangkauan pelanggan yang lebih efisien, alur kerja yang disederhanakan, dan operasi pemasaran digital yang skalabel. <\/p>\n","protected":false},"author":10,"featured_media":13486,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[],"customer_story_category":[64],"class_list":["post-13487","customer_stories","type-customer_stories","status-publish","has-post-thumbnail","hentry","customer_story_category-manufaktur"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bagaimana Neocrm Membantu Daikin Membangun Platform Pemasaran Digital Terpadu dan Meningkatkan Keterlibatan Pelanggan - Neocrm<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neocrm.com\/id\/customer-success-stories\/bagaimana-neocrm-membantu-daikin-membangun-platform-pemasaran-digital-terpadu-dan-meningkatkan-keterlibatan-pelanggan\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bagaimana Neocrm Membantu Daikin Membangun Platform Pemasaran Digital Terpadu dan Meningkatkan Keterlibatan Pelanggan - Neocrm\" \/>\n<meta property=\"og:description\" content=\"Dengan Neocrm, Daikin mengonsolidasikan data pelanggan yang terfragmentasi, menstandardisasi operasi pemasaran, dan meningkatkan kolaborasi di berbagai entitas bisnis. 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