{"id":11846,"date":"2026-04-22T15:01:07","date_gmt":"2026-04-22T07:01:07","guid":{"rendered":"http:\/\/43.154.112.44\/customer-success-stories\/steris-membangun-platform-pemasaran-layanan-terpadu-dengan-neocrm-untuk-peningkatan-efisiensi-dan-penghematan-biaya\/"},"modified":"2026-08-13T17:56:02","modified_gmt":"2026-08-13T09:56:02","slug":"steris-membangun-platform-pemasaran-layanan-terpadu-dengan-neocrm-untuk-peningkatan-efisiensi-dan-penghematan-biaya","status":"publish","type":"customer_stories","link":"https:\/\/www.neocrm.com\/id\/customer-success-stories\/steris-membangun-platform-pemasaran-layanan-terpadu-dengan-neocrm-untuk-peningkatan-efisiensi-dan-penghematan-biaya\/","title":{"rendered":"STERIS Membangun Platform Pemasaran-Layanan Terpadu dengan Neocrm untuk Peningkatan Efisiensi dan Penghematan Biaya"},"content":{"rendered":"\n<div class=\"wp-block-group shadow-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-58c9ca04 wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:50px;padding-top:40px;padding-bottom:40px\">\n<figure class=\"wp-block-image size-full\" style=\"margin-top:20px;margin-bottom:20px\"><img decoding=\"async\" width=\"300\" height=\"90\" src=\"http:\/\/www.neocrm.com\/wp-content\/uploads\/2026\/04\/STERIS.png\" alt=\"\" class=\"wp-image-10572\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\" style=\"font-size:2em\">Profil Perusahaan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-bottom:var(--wp--preset--spacing--50)\">STERIS, yang didirikan pada tahun 1985, adalah penyedia global terkemuka produk dan layanan pencegahan infeksi dan prosedural yang mendukung perawatan pasien di industri perawatan kesehatan, farmasi, dan alat kesehatan di seluruh dunia. Perusahaan ini mengkhususkan diri dalam teknologi sterilisasi, peralatan bedah, bahan habis pakai, dan layanan terkait serta melayani rumah sakit, distributor, dan produsen dengan solusi canggih termasuk pra-prosesor endoskop otomatis (AER), meja dan lampu bedah, produk pengendalian infeksi, dan layanan instalasi\/pemeliharaan. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-2130f694 wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group reset-gap is-layout-flex wp-container-core-group-is-layout-3290e5a0 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-b3543725 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9b6efd6deb869e21964a4a630abca090 wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Industri<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-e2e23c4f1e184e352e85deaaf6a0bd93 wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">CRM for Retail &amp; FMCG<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-dfcfa174 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Bilangan Pekerja<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-6ca671065ebd7e3a97aa6a8464865a80 wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:700\">17,000+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-dfcfa174 wp-block-group-is-layout-flex\" style=\"border-left-color:var(--wp--preset--color--cyan-bluish-gray);border-left-width:2px;padding-right:30px;padding-left:30px\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-style:normal;font-weight:700\">Lokasi Markas<\/p>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-1-color has-text-color has-link-color wp-elements-d7c511a4f8e172f58cbe47dda109e0bd wp-block-paragraph\" style=\"font-size:1.5em;font-style:normal;font-weight:800\">Amerika Serikat<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\r\n<ul class=\"single-post-section-menu\">\r\n  <li><a href=\"#business-challenge\">Tantangan Bisnis<\/a><\/li>\r\n  <li><a href=\"#neocrm-solution\">Solusi Neocrm<\/a><\/li>\r\n  <li><a href=\"#result\">Hasil<\/a><\/li>\r\n<\/ul>\r\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-48a0472e wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"business-challenge\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-d5bd6d6b8f07c29849b7d131b3ffb9fc\" style=\"font-size:2em\">Tantangan Bisnis<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. <strong><strong>Mengoordinasikan Operasi Multi-Produk dan Tim Lintas Fungsi<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan portofolio beragam yang mencakup peralatan, bahan habis pakai, dan layanan, masing-masing didukung oleh tim penjualan dan layanan khusus, STERIS secara alami mengelola izin yang berbeda di seluruh grup sambil mendorong kolaborasi di antara mereka. Seiring pertumbuhan bisnis, platform terpadu menjadi semakin berharga untuk menyederhanakan koordinasi, mengurangi potensi miskomunikasi, dan mempercepat siklus penjualan dalam lingkungan yang sangat diatur, sambil tetap mempertahankan standar kepatuhan yang ketat. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. <strong><strong>Menyederhanakan Siklus Penjualan yang Kompleks untuk Peralatan, Bahan Habis Pakai, dan Layanan<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Model penjualan perusahaan melibatkan alur kerja yang rumit, mulai dari instalasi peralatan bernilai tinggi dengan pelacakan aset hingga pesanan bahan habis pakai berulang dan kontrak layanan purna jual. Mendukung berbagai proses ini membutuhkan sistem manajemen peluang yang lebih terstandardisasi dan didukung secara digital yang dapat menawarkan visibilitas pipeline yang lebih jelas, penawaran harga yang lebih konsisten, dan pelacakan kinerja yang lebih baik, pada akhirnya membantu meningkatkan tingkat kemenangan dan memperkuat kontrol operasional di seluruh siklus hidup. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. <strong>Mengoptimalkan Manajemen Dealer dan Efisiensi Biaya Layanan<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Seiring dengan perluasan jaringan dealer STERIS, perkiraan, pemesanan mandiri, dan pemrosesan rabat menjadi semakin kompleks untuk dikelola melalui metode manual, yang menyebabkan beban komunikasi yang lebih tinggi. Portal mitra khusus dengan integrasi yang lebih dalam ke sistem internal menghadirkan peluang untuk meningkatkan visibilitas ujung ke ujung, mengotomatiskan interaksi utama, mengurangi biaya, dan meningkatkan kepuasan pelanggan secara keseluruhan, memungkinkan kemitraan yang lebih kuat dan responsif dengan dealer. <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be62dba3 wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"neocrm-solution\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-1ef8d6199520057a7ba0efaa698bda04\" style=\"font-size:2em\">Solusi Neocrm<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">1. Tampilan Pelanggan 360 Derajat yang Komprehensif dan Manajemen Bisnis yang Lebih Baik<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Neocrm membangun arsip digital lengkap untuk pengguna akhir (rumah sakit) dan distributor, memungkinkan pengelolaan yang terperinci atas semua aktivitas bisnis. Setiap pemangku kepentingan kini memiliki akses waktu nyata ke data pelanggan yang terpadu, menyederhanakan kolaborasi di seluruh tim penjualan, layanan, dan operasional sekaligus memastikan informasi yang akurat dan terpusat untuk pengambilan keputusan yang lebih cepat. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">2. Manajemen Peluang yang Disesuaikan untuk Siklus Penjualan yang Kompleks<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Neocrm Sales Cloud memperkenalkan proses peluang khusus yang dibedakan berdasarkan penjualan peralatan dan barang habis pakai. Alur kerja otomatis, pengingat cerdas, dan kontrol khusus tahapan memberikan visibilitas penuh pada pipeline dan memperkuat koordinasi tim. Hal ini memungkinkan perwakilan penjualan untuk mengelola kesepakatan secara lebih efektif mulai dari pertanyaan awal hingga penutupan, sehingga secara signifikan meningkatkan tingkat kemenangan.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" style=\"font-size:1.5em\">3. Portal Dealer dan Manajemen Layanan Lapangan Terstandarisasi<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Neocrm meluncurkan portal Partner Cloud yang memberdayakan distributor dengan peramalan swalayan, pemesanan otomatis (termasuk penyelesaian rabat), dan integrasi tanpa hambatan dengan sistem internal untuk transaksi tertutup. Secara bersamaan, Field Service Cloud memberikan manajemen yang lebih baik bagi teknisi layanan\u2014termasuk perintah kerja, pelacakan aset, dan proses instalasi\u2014menstandarisasi operasi dan meningkatkan efisiensi. <\/p>\n<\/div>\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-be62dba3 wp-block-group-is-layout-constrained\" style=\"padding-top:20px;padding-right:0;padding-bottom:20px;padding-left:0\">\n<h3 id=\"result\" class=\"wp-block-heading has-ast-global-color-1-color has-text-color has-link-color wp-elements-3127449ce76c039e860d9e8dffd41a38\" style=\"font-size:2em\">Hasil<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sejak bermitra dengan Neocrm, STERIS telah berhasil membangun platform terintegrasi layanan pemasaran yang andal dan memberikan dampak bisnis yang terukur. Sistem terpadu ini telah menciptakan pandangan Customer 360 yang lengkap, mengubah data yang tersebar menjadi aset pelanggan yang berharga dan memungkinkan setiap anggota tim untuk bekerja dari satu sumber data yang akurat. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tim penjualan dan layanan kini mendapatkan manfaat dari manajemen peluang yang terperinci dengan pengingat cerdas, menghasilkan kolaborasi yang lebih kuat, tindak lanjut yang lebih cepat, dan tingkat kemenangan yang lebih tinggi di seluruh kesepakatan peralatan, barang habis pakai, dan layanan. Distributor diberdayakan sepenuhnya melalui portal layanan mandiri, menikmati pemesanan siklus tertutup yang efisien, pemrosesan rabat yang akurat, dan visibilitas waktu nyata yang memperkuat kemitraan saluran. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Operasi layanan telah distandarisasi melalui Field Service Cloud, yang secara dramatis meningkatkan produktivitas teknisi, mengurangi biaya yang terkait dengan instalasi dan pemeliharaan yang kompleks, serta meningkatkan tingkat kepuasan pelanggan. Dengan analitik BI yang canggih yang menyediakan visualisasi cerdas tentang kinerja penjualan, layanan, dan mitra, kepemimpinan memperoleh wawasan yang jelas dan berbasis data yang mendukung pengambilan keputusan strategis yang lebih cepat dan lebih percaya diri. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Implementasi ini telah diterima dengan antusias di seluruh organisasi, membuktikan kemampuan Neocrm dalam menangani kompleksitas unik sektor perangkat medis. <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>With Neocrm, STERIS created a fully integrated Sales Cloud, Field Service Cloud, and Partner Cloud platform serving 220 users across sales representatives, after-sales engineers, operations, management, and channel distributors. 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