{"id":33548,"date":"2018-09-28T07:07:11","date_gmt":"2018-09-28T07:07:11","guid":{"rendered":"http:\/\/www.xiaoshouyi.com\/?p=33548"},"modified":"2020-09-10T05:29:23","modified_gmt":"2020-09-10T05:29:23","slug":"%e5%86%8d%e4%b9%9f%e4%b8%8d%e6%98%af%e4%bc%a0%e7%bb%9f%e6%84%8f%e4%b9%89%e7%9a%84crm%ef%bc%81%e9%94%80%e5%94%ae%e6%98%93%e8%bf%99%e6%ac%a1%e5%8a%a8%e9%9d%99%e6%af%94%e8%be%83%e5%a4%a7","status":"publish","type":"post","link":"https:\/\/www.neocrm.com\/en\/mtbd\/33548.html","title":{"rendered":"\u518d\u4e5f\u4e0d\u662f\u4f20\u7edf\u610f\u4e49\u7684CRM\uff01\u9500\u552e\u6613\u8fd9\u6b21\u52a8\u9759\u6bd4\u8f83\u5927"},"content":{"rendered":"<p>\u524d\u4e24\u5929\u9500\u552e\u6613\u53ec\u5f00\u7b2c\u4e8c\u5c4a\u7528\u6237\u5927\u4f1a\uff0c\u89c4\u6a21\u4e0a\u5343\u4eba\uff0c\u573a\u9762\u706b\u7206\u3002\u9500\u552e\u6613\u5c31\u4e0d\u7528\u591a\u4ecb\u7ecd\u4e86\uff0c\u8fd9\u662f\u4e00\u5bb6\u4e13\u6ce8\u5728CRM\u9886\u57df\u7684SaaS\u516c\u53f8\uff0c2018\u5e74\u8fde\u7eed\u4e24\u5e74\u8fdb\u5165Gartner\u9500\u552e\u81ea\u52a8\u5316\u9b54\u529b\u8c61\u9650\uff1b\u4eca\u5e74\u5e74\u521d\u878d\u8d44\u8fc7\u4e86D+\u8f6e\uff0c\u662f\u56fd\u5185SaaS\u9886\u57df\u76f8\u5bf9\u8dd1\u7684\u8f83\u5feb\u7684\u516c\u53f8\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.xiaoshouyi.com\/wp-content\/uploads\/2018\/09\/1-1.jpg\"><img class=\"size-full wp-image-33550 aligncenter\" src=\"https:\/\/www.xiaoshouyi.com\/wp-content\/uploads\/2018\/09\/1-1.jpg\" alt=\"\" width=\"1051\" height=\"700\" srcset=\"https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/1-1-200x133.jpg 200w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/1-1-300x200.jpg 300w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/1-1-400x266.jpg 400w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/1-1-600x400.jpg 600w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/1-1-768x512.jpg 768w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/1-1-800x533.jpg 800w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/1-1-1024x682.jpg 1024w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/1-1.jpg 1051w\" sizes=\"(max-width: 1051px) 100vw, 1051px\" \/><\/a><\/p>\n<p style=\"text-align: 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class=\"\" data-tools=\"135\u7f16\u8f91\u5668\" data-id=\"93472\" data-color=\"#1e9be8\" data-custom=\"#1e9be8\">\n<section>\n<section data-width=\"100%\">\n<section>\n<section>\n<section>\n<section><\/section>\n<\/section>\n<\/section>\n<\/section>\n<section>\n<section data-width=\"100%\">\n<section class=\"\" data-brushtype=\"text\">\n<p style=\"text-align: center;\"><strong>\u95ee\u9898\u4e00\uff1a\u5982\u4eca\u5e02\u573a\u9700\u8981\u4ec0\u4e48\u6837\u7684CRM\uff1f<\/strong><\/p>\n<\/section>\n<section data-width=\"100%\"><\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<\/section>\n<p>\u5982\u679c\u8bf4\u8fc7\u53bb\u7684CRM\u5e02\u573a\u6ca1\u6709\u592a\u591a\u53d8\u5316\u7684\u8bdd\uff0c\u4f30\u8ba1\u6ca1\u4eba\u53cd\u5bf9\u3002\u8fd9\u4e2a\u5e02\u573a\u4ece\u4e00\u5f00\u59cb\u8d44\u672c\u6df7\u6218\u3001\u7fa4\u96c4\u6797\u7acb\u5230\u73b0\u5728\u683c\u5c40\u5df2\u5b9a\uff0c\u7528\u4e86\u4e0d\u5230\u4e09\u4e94\u5e74\u65f6\u95f4\u3002\u8fd9\u4e2d\u95f4\u6709\u592a\u591a\u7684\u6545\u4e8b\u53ef\u8bb2\u3002\u8fd9\u91cc\u8bf4\u7684\u201c\u6ca1\u6709\u53d8\u5316\u7684CRM\u201d\u662f\u4e00\u4e2a\u201c\u76f8\u5bf9\u72ed\u9698\u201d\u7684\u6982\u5ff5\uff0c\u4e5f\u5c31\u662f\u56f4\u7ed5\u201c\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u201d\u8fdb\u884c\u7684\u9500\u552e\u3001\u8425\u9500\u3001\u670d\u52a1\u7b49\u4e00\u7cfb\u5217\u7684\u884c\u4e3a\u3002<\/p>\n<p>\u4f46\u662f\uff0c\u4e2d\u56fdSaaS\u9886\u57df\u5584\u4e8e\u521b\u65b0\uff0cCRM\u7684\u6982\u5ff5\u5404\u5bb6\u7684\u542b\u4e49\u4e5f\u4e0d\u4e00\u6837\uff0c\u8fd9\u5c31\u5bfc\u81f4\u6709\u65f6\u5019\u7528\u6237\u4e0d\u77e5\u9053\u5982\u4f55\u9009\u62e9\u3002\u5176\u5b9e\uff0cCRM\u7684\u6982\u5ff5\u5e76\u4e0d\u91cd\u8981\uff0c\u80fd\u7ed9\u5ba2\u6237\u5e26\u6765\u4ef7\u503c\u7684\u5c31\u662f\u597d\u4ea7\u54c1\u3002<\/p>\n<p>\u90a3\u4e48\uff0c\u4ec0\u4e48\u662f\u6709\u4ef7\u503c\u7684\u4ea7\u54c1\uff1f<\/p>\n<p>\u6211\u4eec\u8fd8\u662f\u8981\u770b\u5e02\u573a\u53d1\u751f\u7684\u53d8\u5316\u3002<strong>\u4ece\u6280\u672f\u7aef\u6765\u770b\uff0c\u4e91\u8ba1\u7b97\u3001\u5927\u6570\u636e\u3001AI\u548cIoT\u7ecf\u8fc7\u51e0\u5e74\u7684\u6d17\u793c\u548c\u6982\u5ff5\u666e\u53ca\uff0c\u5df2\u7ecf\u6df1\u5165\u5230\u5404\u4e2a\u884c\u4e1a\u5e76\u5207\u5b9e\u53d1\u6325\u4e86\u4f5c\u7528\u3002\u5982\u679c\u73b0\u5728\u8fd8\u6709SaaS\u4ea7\u54c1\u4e0d\u80fd\u591f\u5e94\u7528\u8fd9\u4e9b\u5148\u8fdb\u6280\u672f\u7684\u8bdd\uff0c\u5c06\u9762\u4e34\u88ab\u6dd8\u6c70\u7684\u5730\u6b65\u3002\u5f53\u7136\uff0c\u8fd9\u91cc\u8bf4\u7684\u5e94\u7528\u4e0d\u662f\u7b80\u5355\u7684\u201c\u5957\u7528\u201d\u3001\u6216\u8005\u662f\u751f\u9020\u6982\u5ff5\uff0c\u800c\u662f\u9700\u8981\u5c06\u4ea7\u54c1\u548c\u6280\u672f\u3001\u4e1a\u52a1\u573a\u666f\u878d\u5408\u4e00\u4f53\u7684\u5e94\u7528\u3002\u4ece\u9700\u6c42\u7aef\u6765\u770b\uff0c\u7528\u6237\u5bf9CRM\u7684\u771f\u5b9e\u9700\u6c42\u4e5f\u5728\u53d1\u751f\u53d8\u5316\uff0c\u5982\u679c\u4ec5\u4ec5\u5c40\u9650\u5728\u4f01\u4e1a\u5185\u90e8\u5982\u5728\u9500\u552e\u3001\u8425\u9500\u548c\u5e02\u573a\u7aef\uff0c\u8fdc\u8fdc\u4e0d\u591f\u7684\u3002<\/strong><\/p>\n<p><strong>\u9500\u552e\u6613\u5c31\u8981\u56de\u5e94\u8d8b\u52bf\uff0c\u201c\u518d\u6b21\u5b9a\u4e49CRM\u201d\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong>\u95ee\u9898\u4e8c\uff1a\u4e3a\u4ec0\u4e48\u63d0\u51faCT\u65f6\u4ee3\u5230\u6765\uff1f<\/strong><\/p>\n<p>\u5728\u8fd9\u573a\u5927\u4f1a\u4e2d\uff0c\u53f2\u5f66\u6cfd\u8ba4\u4e3a\u7531\u4e8e\u79d1\u6280\u7684\u539f\u56e0\uff0c\u5c06\u4fc3\u6210\u201c\u4e07\u7269\u4e92\u8054\u201d\uff0c\u5546\u4e1a\u4e0e\u5546\u4e1a\u3001 \u5546\u4e1a\u4e0e\u5ba2\u6237\u3001\u5ba2\u6237\u4e0e\u8bbe\u5907\u3001\u8bbe\u5907\u4e0e\u8bbe\u5907\u3001\u4eba\u4e0e\u4eba\u7684\u8fde\u63a5\u91cd\u5851\uff0c\u793e\u4f1a\u8fdb\u5165\u4e86\u6570\u5b57\u5316\u65f6\u4ee3\uff0c\u8fd9\u5c06\u4e3aCRM\u884c\u4e1a\u5e26\u6765\u53d8\u5316\u3002<\/p>\n<p>\u57fa\u4e8e\u8fd9\u79cd\u6d1e\u5bdf\uff0c\u9500\u552e\u6613\u4e0d\u4ec5\u4ec5\u53ea\u505a\u201c\u9500\u552eCRM\u201d\uff0c\u800c\u662f\u8981\u503e\u542c\u5ba2\u6237\u7684\u58f0\u97f3\uff0c\u770b\u4ed6\u4eec\u9700\u8981\u4ec0\u4e48\u3002\u8fd9\u5c31\u662f\u9500\u552e\u6613\u5b9a\u4e49\u7684CT\uff08Customer Technology\uff09\u65f6\u4ee3\u5373\u5c06\u5168\u9762\u6765\u4e34\u3002<\/p>\n<p><a href=\"https:\/\/www.xiaoshouyi.com\/wp-content\/uploads\/2018\/09\/2-3.jpg\"><img class=\"size-full wp-image-33551 aligncenter\" src=\"https:\/\/www.xiaoshouyi.com\/wp-content\/uploads\/2018\/09\/2-3.jpg\" alt=\"\" width=\"1054\" height=\"335\" srcset=\"https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/2-3-200x64.jpg 200w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/2-3-300x95.jpg 300w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/2-3-400x127.jpg 400w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/2-3-600x191.jpg 600w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/2-3-768x244.jpg 768w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/2-3-800x254.jpg 800w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/2-3-1024x325.jpg 1024w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/2-3.jpg 1054w\" sizes=\"(max-width: 1054px) 100vw, 1054px\" 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center;\"><strong>\u95ee\u9898\u4e09\uff1a\u5bf9\u5ba2\u6237\u7684\u4ef7\u503c\u5728\u54ea\u91cc<\/strong><\/p>\n<p>\u901a\u8fc7\u4e24\u4e2a\u6848\u4f8b\u53ef\u77e5\uff0c\u9500\u552e\u6613\u5728CT\u65f6\u4ee3\u8fde\u63a5\u7684\u4ef7\u503c\u6240\u5728\u3002<\/p>\n<p>\u4ee5\u9f99\u53d1\u88c5\u9970\u4e3a\u4f8b\u3002\u8fd9\u662f\u5bb6\u88c5\u9886\u57df\u7684\u5934\u90e8\u4f01\u4e1a\uff0c\u5728\u5168\u56fd\u5404\u5927\u57ce\u5e02\u5747\u6709\u5206\u516c\u53f8\u3002\u8fd9\u5bb6\u516c\u53f8\u7684\u6838\u5fc3\u4e1a\u52a1\u662f\u88c5\u4fee\uff0c\u5c31\u662f\u5404\u7c7b\u9500\u552e\u95e8\u5e97\uff08\u81ea\u8425\u6216\u52a0\u76df\uff09\u5bfb\u627e\u5230\u7528\u6237\u8fdb\u884c\u88c5\u4fee\u670d\u52a1\u3002\u4ece\u201c\u4ee5\u7528\u6237\u4e3a\u4e2d\u5fc3\u201d\u6765\u8bf4\u5b58\u5728\u4e24\u4e2a\u65b9\u9762\u7684\u95ee\u9898\u3002\u4e00\u662f\uff0c\u5168\u56fd\u4e0a\u5343\u5bb6\u95e8\u5e97\u7684\u7cbe\u7ec6\u5316\u7ba1\u7406\uff0c\u4e0d\u4ec5\u4ec5\u6d89\u53ca\u4eba\u8d22\u7269\u3001\u9500\u552e\u7ba1\u7406\u3001\u7ecf\u8425\u6a21\u5f0f\u7684\u95ee\u9898\uff0c\u8fd8\u6d89\u53ca\u5230\u7528\u6237\u6ee1\u610f\u5ea6\u95ee\u9898\u3002\u4e8c\u662f\uff0c\u5982\u4f55\u8ba9\u95e8\u5e97\u3001\u8bbe\u8ba1\u5e08\u3001\u65bd\u5de5\u65b9\uff08\u5de5\u5934\u3001\u5de5\u4eba\uff09\u3001\u6700\u7ec8\u7528\u6237\u7b49\u591a\u91cd\u89d2\u8272\u56f4\u7ed5\u88c5\u4fee\u8fdb\u5ea6\u3001\u4ea7\u54c1\u8d28\u91cf\u3001\u7528\u6237\u6ee1\u610f\u5ea6\u7b49\u505a\u5230\u900f\u660e\u3001\u89c4\u8303\u5316\u7ba1\u7406\u3002<\/p>\n<p>\u6839\u636e\u8fd9\u79cd\u9700\u6c42\uff0c\u9500\u552e\u6613\u63a8\u51fa\u4e13\u6709APP\uff0c\u8fd8\u628a\u7535\u5546\u5165\u53e3\u5d4c\u5165\u5176\u5185\uff0c\u53ef\u4ee5\u770b\u5230\u7528\u6237\u8d2d\u4e70\u6750\u6599\u3001\u65bd\u5de5\u8fdb\u5ea6\u3001\u65bd\u5de5\u73b0\u573a\u3001\u8bbe\u8ba1\u5e08\u548c\u7528\u6237\u4e4b\u95f4\u4e92\u52a8\u3002\u8fd9\u5c31\u8ba9\u9f99\u53d1\u88c5\u9970\u4ece\u7ebf\u4e0b\u516c\u53f8\u53d8\u6210\u4e86\u7ebf\u4e0a\u516c\u53f8\uff0c\u4e0d\u4f46\u63d0\u9ad8\u4e86\u6548\u7387\uff0c\u589e\u52a0\u4e86\u900f\u660e\u5ea6\uff0c\u8fd8\u8282\u7ea6\u4e86\u6210\u672c\uff1a\u6bd4\u5982\u8fc7\u53bb\u8981\u6253\u5370\u5927\u91cf\u56fe\u7eb8\u73b0\u5728\u5168\u90e8\u53ef\u4ee5\u5c55\u793a\u5728App\u4e2d\u4e86\uff0c\u51e0\u65b9\u53ef\u4ee5\u589e\u52a0\u4e92\u52a8\u3002<\/p>\n<p>\u518d\u4ee5\u957f\u8363\u80a1\u4efd\u4e3a\u4f8b\u3002\u8fd9\u662f\u4e00\u5bb6\u5370\u5237\u54c1\u88c5\u5907\u5236\u9020\u4f01\u4e1a\uff0c\u4e3b\u8425\u6253\u5370\u8bbe\u5907\u3002\u8fd9\u4e24\u5e74\u501f\u52a9\u4e91\u8ba1\u7b97\u3001\u7269\u8054\u7f51\u7684\u6280\u672f\u5b9e\u73b0\u8f6c\u578b\u548c\u7a81\u7834\uff0c\u5c06\u5356\u51fa\u53bb\u7684\u8bbe\u5907\u5b9e\u73b0\u6570\u5b57\u5316\uff0c\u4e5f\u5c31\u662f\u80fd\u6536\u96c6\u8bbe\u5907\u7684\u6240\u6709\u6570\u636e\u3002\u95ee\u9898\u662f\uff0c\u6570\u636e\u6536\u96c6\u4e4b\u540e\uff0c\u5982\u4f55\u66f4\u597d\u7684\u670d\u52a1\u5ba2\u6237\uff1f<\/p>\n<p>\u9500\u552e\u6613\u7684\u89e3\u51b3\u65b9\u6848\u662f\uff0c1.\u5229\u7528\u9500\u552e\u4e91\u5e2e\u52a9\u957f\u8363\u9500\u552e\uff0c\u4e0e\u7528\u6237\u4e4b\u95f4\u5efa\u7acb\u66f4\u7d27\u5bc6\u7684\u8054\u7cfb\uff0c\u5728\u66f4\u6362\u8017\u6750\u3001\u8bbe\u5907\u65b9\u9762\u968f\u65f6\u8ddf\u8fdb\u548c\u9500\u552e\u30022.\u5229\u7528IoT\u4e91\u63a5\u5165\u4e86\u957f\u8363\u7269\u8054\u7f51\u5e73\u53f0\uff0c\u91cd\u65b0\u6574\u5408\u5ba2\u6237\u7684\u7269\u8054\u7f51\u6570\u636e\uff0c\u53ef\u4ee5\u6839\u636e\u8fd9\u4e9b\u6570\u636e\u5206\u6790\u5224\u65ad\u8bbe\u5907\u7684\u8fd0\u8f6c\u60c5\u51b5\uff0c\u63d0\u51fa\u5408\u7406\u7684\u7ef4\u4fee\u8ba1\u5212\u3002<\/p>\n<p><a href=\"https:\/\/www.xiaoshouyi.com\/wp-content\/uploads\/2018\/09\/3-1.jpg\"><img class=\"size-full wp-image-33552 aligncenter\" src=\"https:\/\/www.xiaoshouyi.com\/wp-content\/uploads\/2018\/09\/3-1.jpg\" alt=\"\" width=\"1054\" height=\"696\" srcset=\"https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/3-1-200x132.jpg 200w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/3-1-300x198.jpg 300w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/3-1-400x264.jpg 400w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/3-1-600x396.jpg 600w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/3-1-768x507.jpg 768w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/3-1-800x528.jpg 800w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/3-1-1024x676.jpg 1024w, https:\/\/www.neocrm.com\/en\/wp-content\/uploads\/2018\/09\/3-1.jpg 1054w\" sizes=\"(max-width: 1054px) 100vw, 1054px\" \/><\/a><\/p>\n<p><strong>\u4ece\u8fd9\u4e24\u4e2a\u7b80\u5355\u7684\u6848\u4f8b\u4e2d\u53ef\u4ee5\u770b\u51fa\uff0c\u9500\u552e\u6613\u4e0d\u4ec5\u4ec5\u505a\u4f20\u7edf\u7684CRM SaaS\uff0c\u800c\u662f\u8fdb\u5165\u4f01\u4e1a\uff08\u5c24\u5176\u662f\u5927\u4f01\u4e1a\u4e2d\uff09\u7684\u4e0d\u540c\u4e1a\u52a1\u573a\u666f\u4e2d\uff0c\u5c3d\u53ef\u80fd\u7684\u8fde\u63a5\u7528\u6237\u3002<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>\u95ee\u9898\u56db\uff1a\u9500\u552e\u6613\u7684\u4e1a\u52a1\u8fb9\u754c\u5728\u54ea\u91cc\uff1f<\/strong><\/p>\n<p>\u5728\u5f53\u5929\u7684\u5927\u4f1a\u4e2d\uff0c\u9500\u552e\u6613\u53d1\u5e03\u4e86Engage 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