{"id":13029,"date":"2015-11-23T00:00:00","date_gmt":"2015-11-23T00:00:00","guid":{"rendered":"http:\/\/www.xiaoshouyi.com\/%e9%94%80%e5%94%ae%e6%98%933-0%e9%a2%86%e5%86%9bcrm%e7%a7%bb%e5%8a%a8%e6%97%b6%e4%bb%a3\/"},"modified":"2016-11-09T06:57:05","modified_gmt":"2016-11-09T06:57:05","slug":"%e9%94%80%e5%94%ae%e6%98%933-0%e9%a2%86%e5%86%9bcrm%e7%a7%bb%e5%8a%a8%e6%97%b6%e4%bb%a3","status":"publish","type":"post","link":"https:\/\/www.neocrm.com\/en\/gsdt\/13029.html","title":{"rendered":"\u9500\u552e\u66133.0\u9886\u519bCRM\u79fb\u52a8\u65f6\u4ee3"},"content":{"rendered":"

\u4e2d\u56fd\u4f01\u4e1a\u5728\u6539\u9769\u5f00\u653e\u540e\u768430\u591a\u5e74\u8fc5\u731b\u53d1\u5c55\uff0c\u4f46\u968f\u7740\u4e2d\u56fd\u52a0\u5165WTO\u3001\u4eba\u53e3\u7ea2\u5229\u9010\u6e10\u6d88\u5931\uff0c\u4e2d\u56fd\u7684\u7ecf\u6d4e\u5f62\u52bf\u53d1\u751f\u4e86\u6839\u672c\u6027\u6539\u53d8\u3002\u4e2d\u56fd\u6b63\u5386\u7ecf\u7740\u7531“\u4e16\u754c\u5de5\u5382”\u5411\u5145\u5206\u5185\u9700\u5e02\u573a\u7684\u8f6c\u578b\u7684\u8fc7\u7a0b\u3002\u56e0\u6b64\uff0c\u9500\u552e\u7ba1\u7406\u8d8a\u6765\u8d8a\u591a\u5730\u53d7\u5230\u4f17\u591a\u4f01\u4e1a\u5bb6\u7684\u91cd\u89c6\uff0c\u6210\u4e3a\u4f01\u4e1a\u7ba1\u7406\u4e2d\u7684\u4e00\u4e2a\u70ed\u70b9\u3002\u56fd\u5185\u5927\u591a\u6570\u4f01\u4e1a\u4ecd\u91c7\u53d6\u7c97\u653e\u578b\u9500\u552e\u7ba1\u7406\u6a21\u5f0f\uff0c\u800c\u5728\u56fd\u5916\u5df2\u7ecf\u5f62\u6210\u4ee5\u9500\u552e\u6f0f\u6597\u4e3a\u4ee3\u8868\u7684\u4e00\u7cfb\u5217\u7cbe\u7ec6\u5316\u7ba1\u7406\u7684\u5b66\u79d1\u3002\u7c97\u653e\u751f\u957f\u7684\u4e2d\u56fd\u4f01\u4e1a\u5982\u4f55\u4e0e\u8de8\u56fd\u5de8\u5934\u7ade\u4e89\uff1fCRM\u6210\u4e3a\u56fd\u5185\u4f01\u4e1a\u63d0\u5347\u9500\u552e\u4e1a\u7ee9\u7684\u4e0d\u4e8c\u9009\u62e9\uff0c\u4f46\u5982\u4f55\u9009\u62e9\u9002\u5408\u81ea\u5df1\u7684\u4ea7\u54c1\uff0c\u6211\u4eec\u8981\u4eceCRM\u7684\u5386\u53f2\u770b\u8d77\u3002<\/span>

\n

\nCRM<\/strong>\u5df2\u8fc8\u5165\u79fb\u52a8\u4e92\u8054\u65f6\u4ee3<\/strong>

\n

\n\u81eaSiebel\u4ece\u4e0a\u4e16\u7eaa90\u5e74\u5e95\u53d1\u660e\u4e86CRM\u8f6f\u4ef6\uff0c\u7531\u4e8e\u5176\u5bf9\u9500\u552e\u7ba1\u7406\u81ea\u52a8\u5316\u7684\u91cd\u8981\u4f5c\u7528\uff0cSiebel CRM\u8fc5\u901f\u83b7\u5f97\u5e02\u573a\u8ba4\u53ef\u3002Siebel CRM\u662fCRM\u76841.0\u65f6\u4ee3\u3002<\/span>

\n
\nSaleforce\u5c06\u8fd9\u5957\u7cfb\u7edf\u642c\u5230\u4e86\u4e92\u8054\u7f51\u4e0a\uff0c\u4ee5\u5168\u65b0\u7684\u5546\u4e1a\u6a21\u5f0fSaaS\uff08\u8f6f\u4ef6\u5373\u670d\u52a1\uff09\u6539\u53d8\u4e86\u6574\u4e2a\u884c\u4e1a\uff0c\u5c06Siebel\u903c\u5165\u7edd\u5883\u3002\u4e91\u6280\u672f\u6210\u4e3a\u4e86CRM2.0\u65f6\u4ee3\u7684\u9a71\u52a8\u529b\u3002<\/span>

\n
\n\u968f\u7740\u667a\u80fd\u673a\u7684\u666e\u53ca\uff0c\u79fb\u52a8\u4e92\u8054\u7f51\u6280\u672f\u7206\u53d1\u3002\u79fb\u52a8\u4e92\u8054\u7f51\u6210\u4e3a\u66f4\u5927\u7684\u6280\u672f\u7ea2\u5229\uff0c\u7ed9\u6d88\u8d39\u7ea7\u5e02\u573a\u5e26\u6765\u4e86\u7ffb\u5929\u8986\u5730\u7684\u53d8\u5316\u3002\u5bf9\u4e8e\u4f01\u4e1a\u7ea7\u5e02\u573a\u6765\u8bf4\uff0c\u79fb\u52a8\u4e92\u8054\u6280\u672f\u6210\u4e3a\u66f4\u5927\u7684\u50ac\u5316\u5242\u3002\u9500\u552e\u6613\u4f5c\u4e3a\u79fb\u52a8\u65f6\u4ee3\u7684CRM\u4ee3\u8868\u3002\u5546\u4e1a\u6a21\u5f0f\u7b80\u5355\u660e\u4e86\u5c31\u662f\u8bb2salesforce\u4ece\u4e91\u7aef\u5ef6\u4f38\u5230\u4e86\u79fb\u52a8\u7aef\u3002<\/span>

\n

\n\u4e3a\u4ec0\u4e48\u79fb\u52a8\u5bf9CRM\u6539\u53d8\u5982\u6b64\u4e4b\u5927\uff1f<\/strong>

\n

\n\u4ee5Siebel\u548cSalesforce\u4e3a\u4ee3\u8868\u7684\u4f20\u7edfCRM\u7531\u4e8e\u5ba2\u6237\u4f17\u591a\uff0c\u5386\u53f2\u5305\u88b1\u5927\uff0c\u5f88\u96be\u4ee5\u79fb\u52a8\u6280\u672f\u5b8c\u5168\u91cd\u6784\u6574\u4e2a\u7cfb\u7edf\uff0c\u4ec5\u80fd\u5c06\u4e00\u4e9b\u529f\u80fd\u5ef6\u5c55\u5230\u79fb\u52a8\u7aef\uff0c\u5e76\u4e0d\u80fd\u901a\u8fc7\u624b\u673a\u7aef\u5b8c\u6574\u652f\u6491\u9500\u552e\u4eba\u5458\u5de5\u4f5c\u3002\u7b80\u5355\u6765\u8bf4 \uff0ccrm1.0\u548c2.0\u65f6\u4ee3\u662f\u9886\u5bfc\u7ba1\u7406\u9500\u552e\u4eba\u5458\u7684\u5de5\u5177\uff0c\u800ccrm3.0\u65f6\u4ee3\u4e0d\u4f46\u6210\u4e3a\u9886\u5bfc\u7ba1\u7406\u9500\u552e\u4eba\u5458\u7684\u5de5\u5177\uff0c\u66f4\u91cd\u8981\u7684\u662f\u6210\u4e3a\u4e86\u9500\u552e\u4eba\u5458\u81ea\u6211\u7ba1\u7406\u7684\u5de5\u5177\u548c\u52a9\u624b\u3002<\/span>

\n
\n\u9500\u552e\u6613\u5728\u521b\u7acb\u4e4b\u521d\u5c31\u575a\u5b9a\u8981\u505a\u79fb\u52a8\u4e92\u8054\u7f51\u65f6\u4ee3\u7684Salesforce\u3002\u4e3a\u4ec0\u4e48\u79fb\u52a8\u5bf9\u9500\u552e\u7ba1\u7406CRM\u5982\u6b64\u91cd\u8981\uff1f\u8fd9\u662f\u7531\u9500\u552e\u7ba1\u7406CRM\u7279\u6027\u51b3\u5b9a\u7684\u30021.0\u548c2.0\u65f6\u4ee3\u7684CRM\u590d\u6742\u96be\u7528\uff0c\u5f88\u96be\u7ed9\u9500\u552e\u4eba\u5458\u7684\u5de5\u4f5c\u5e26\u6765\u5b9e\u65f6\u4ef7\u503c\uff0c\u6240\u4ee5\u5927\u591a\u662f\u516c\u53f8\u8001\u677f\u91c7\u8d2d\u540e\u5f3a\u5236\u9500\u552e\u56e2\u961f\u4f7f\u7528\u3002\u6240\u4ee5\u4f20\u7edfCRM\u56e0\u4e3a\u9500\u552e\u4eba\u5458\u7684\u6297\u62d2\uff0c\u800c\u5e38\u5e38\u5b9e\u65bd\u5931\u8d25\u3002\u9500\u552e\u6613\u521b\u59cb\u4eba\u53caCEO\u53f2\u5f66\u6cfd\u521b\u4e1a\u7684\u521d\u5fc3\u5c31\u662f\u6253\u9020\u4e00\u6b3e\u80fd\u7ed9\u9500\u552e\u4eba\u5458\u771f\u6b63\u63d0\u4f9b\u5e2e\u52a9\u548c\u80fd\u591f\u5e94\u7528\u8d77\u6765\u7684CRM\u3002\u9500\u552e\u6280\u672f\u7ed9\u4ed6\u5e26\u6765\u7075\u611f\uff0c\u6240\u4ee5\u9500\u552e\u6613CRM\u9009\u62e9\u76f4\u63a5\u5728\u79fb\u52a8\u4e92\u8054\u67b6\u6784\u4e0a\u91cd\u6784CRM\u7cfb\u7edf\uff0c\u800c\u4e0d\u662f\u4ecePC\u7aef\u5ef6\u5c55\u5230\u79fb\u52a8\u7aef\u8fd9\u79cd\u4f20\u7edf\u7684\u505a\u6cd5\u3002<\/span>

\n <\/span>

\n\u9500\u552e\u6613 3.0\u65e0\u7f1d\u878d\u5408\u79fb\u52a8\u4e92\u8054<\/strong>

\n <\/span>

\n\u53f2\u5f66\u6cfd\u8868\u793a\u4e0d\u6539\u521d\u5fc3\uff0c\u6b64\u6b21\u9500\u552e\u6613\u5168\u65b0\u6539\u7248\u63a8\u51fa\u76843.0\u7248\u672c\u6b63\u662f\u4ece\u6613\u7528\u6027\u8fd9\u4e2a\u89d2\u5ea6\u51fa\u53d1\uff0c\u5e0c\u671b\u80fd\u591f\u771f\u6b63\u7ed9\u9500\u552e\u4eba\u5458\u5de5\u4f5c\u5e26\u6765\u5e2e\u52a9\u3002\u6b64\u6b21\u63a8\u51fa3.0\u7248\u672c\u4ece\u5e94\u7528\u4f7f\u7528\u4e60\u60ef\u5230\u9500\u552e\u4eba\u5458\u7684\u5de5\u4f5c\u4e60\u60ef\u5168\u9762\u91cd\u6784\u4e86\u9500\u552e\u6613CRM\u3002<\/span>

\n
\n\u9500\u552e\u66133.0\u7248\u672c\u4e00\u6539\u4f01\u4e1a\u7ea7\u8f6f\u4ef6\u7684\u590d\u6742\u7e41\u7410\uff0c\u5c06\u6d88\u8d39\u7ea7\u5e94\u7528\u7684\u4f53\u9a8c\u5f15\u5165\u770b\u4f3c\u6c89\u95f7\u7684\u4f01\u4e1a\u7ea7\u5e02\u573a\u3002\u9500\u552e\u6613app\u91c7\u7528\u5927\u5bb6\u719f\u6089\u7684“\u5fae\u4fe1\u5f0f”\u4ea4\u4e92\u8bbe\u8ba1\uff0c\u5c06\u4fa7\u8fb9\u5bfc\u822a\u6539\u4e3a\u5e95\u90e8\u5bfc\u822a\uff0c\u5206\u4e3a“\u9996\u9875\u3001\u6d88\u606f\u3001CRM\u3001\u529e\u516c\u3001\u6211”\u4e94\u5927\u680f\u76ee\u3002\u719f\u6089\u7684\u4f7f\u7528\u4e60\u60ef\u548c\u6e05\u6670\u660e\u4e86\u7684\u680f\u76ee\u8bbe\u7f6e\u964d\u4f4e\u4e86\u7528\u6237\u7684\u5b66\u4e60\u6210\u672c\u3001\u63d0\u9ad8\u4e86\u4f7f\u7528\u8005\u7684\u6548\u7387\uff0c\u65e0\u9700\u591a\u5c42\u6b21\u8df3\u8f6c\uff0c\u5feb\u901f\u5b8c\u6210\u5de5\u4f5c\u3002<\/span>

\n
\n\u5bf9\u4e8e\u6709\u774018\u5e74\u9500\u552e\u548c\u9500\u552e\u7ba1\u7406\u7ecf\u9a8c\u7684\u53f2\u5f66\u6cfd\u8868\u793a\uff0c\u6b64\u6b21\u6539\u7248\u7684\u903b\u8f91\u5c31\u662f\u8ba9\u9500\u552e\u6613CRM\u66f4\u6709\u529b\u5730\u652f\u6491\u4e00\u7ebf\u9500\u552e\u548c\u9500\u552e\u7ba1\u7406\u8005\u7684\u5b9e\u9645\u5de5\u4f5c\u3002\u9500\u552e\u6613CRM3.0\u4ee5\u7528\u6237\u5de5\u4f5c“\u65f6\u95f4\u8f74”\u4e3a\u6838\u5fc3\u8bbe\u8ba1\u3002\u4ee5\u4e00\u7ebf\u9500\u552e\u4e3a\u4f8b\uff0c\u6bcf\u5929\u65e9\u6668\u6253\u5f00APP\u5c31\u53ef\u4ee5\u5728\u9996\u9875\u770b\u5230\uff0c\u5f53\u65e5\u6240\u6709\u9700\u8981\u62dc\u8bbf\u7684\u5ba2\u6237\u548c\u4f1a\u8bae\u7b49\u5176\u4ed6\u5de5\u4f5c\u6309\u7167\u65f6\u95f4\u987a\u5e8f\u6392\u5217\u3002\u5e76\u4e14\u672a\u5904\u7406\u4fe1\u606f\u7ea2\u70b9\u63d0\u793a\uff0c\u552f\u6709\u5b8c\u6210\u540e\u624d\u4f1a\u6d88\u5931\u3002\u9500\u552e\u6613\u5728\u624b\uff0c\u9500\u552e\u4e5f\u4e0d\u4f1a\u6f0f\u6389\u91cd\u8981\u5de5\u4f5c\uff0c\u4ece\u800c\u63d0\u9ad8\u5de5\u4f5c\u6548\u7387\u3001\u52a0\u5927\u8d62\u5355\u673a\u7387\u3002\u6ed1\u52a8\u53ef\u8c03\u51fa“\u5de5\u4f5c\u5708”“\u4eea\u8868\u76d8”\u4e24\u4e2a\u9690\u85cf\u9996\u9875\uff0c\u5e2e\u52a9\u9500\u552e\u548c\u9500\u552e\u7ba1\u7406\u8005\u53ca\u65f6\u67e5\u8be2\u5bf9\u7167\u6bcf\u9879\u5de5\u4f5c\u3002\u9500\u552e\u66133.0\u7248\u672c\u66f4\u5951\u5408\u7528\u6237\u4f7f\u7528\u4e60\u60ef\uff0c\u7ed3\u5408\u79fb\u52a8\u7684\u968f\u65f6\u968f\u5730\u65e0\u7f1d\u652f\u6491\u9500\u552e\u548c\u9500\u552e\u7ba1\u7406\u5de5\u4f5c\u3002<\/span>

\n
\n\u5bf9\u4e8e\u7ba1\u7406\u4eba\u5458\uff0c\u9500\u552e\u66133.0\u7248\u672c\u4e5f\u63d0\u4f9b\u4e86\u8fdb\u4e00\u6b65\u7684\u6570\u636e\u652f\u6491\u3002\u559c\u62a5\u529f\u80fd\u5c06\u8d62\u5355\u60c5\u51b5\u81ea\u52a8\u63a8\u9001\u7ed9\u7ba1\u7406\u8005\u3002\u65b0\u589e\u9500\u552e\u4e1a\u7ee9\u8d8b\u52bf\u548c\u6392\u884c\u699c\u529f\u80fd\uff0c\u81ea\u52a8\u7edf\u8ba1\u6bcf\u4e2a\u9500\u552e\u6216\u90e8\u95e8\u9500\u552e\u91d1\u989d\uff0c\u8ba9\u7ba1\u7406\u8005\u53ef\u4ee5\u5b9e\u65f6\u638c\u63a7\u4e1a\u7ee9\u8fdb\u5c55\uff0c\u53ca\u65f6\u6307\u5bfc\u7763\u4fc3\u4e00\u7ebf\u9500\u552e\u5de5\u4f5c\uff0c\u4ece\u800c\u6fc0\u53d1\u9500\u552e\u6f5c\u529b\u3002<\/span>

\n

\n\u6253\u9020\u9500\u552e\u7ba1\u7406\u6574\u4f53\u65b9\u6848\u63d0\u4f9b\u5546<\/strong>

\n

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