{"id":12855,"date":"2015-11-23T00:00:00","date_gmt":"2015-11-23T00:00:00","guid":{"rendered":"http:\/\/www.xiaoshouyi.com\/%e4%bb%80%e4%b9%88%e6%98%afcrm%ef%bc%9f%ef%bc%88%e4%ba%8c%ef%bc%89-crm%e7%9a%84%e5%8f%91%e5%b1%95%e5%92%8c%e6%bc%94%e5%8c%96\/"},"modified":"2016-11-22T02:13:17","modified_gmt":"2016-11-22T02:13:17","slug":"%e4%bb%80%e4%b9%88%e6%98%afcrm%ef%bc%9f%ef%bc%88%e4%ba%8c%ef%bc%89-crm%e7%9a%84%e5%8f%91%e5%b1%95%e5%92%8c%e6%bc%94%e5%8c%96","status":"publish","type":"post","link":"https:\/\/www.neocrm.com\/en\/crmhy\/12855.html","title":{"rendered":"\u4ec0\u4e48\u662fCRM\uff1f\uff08\u4e8c\uff09- CRM\u7684\u53d1\u5c55\u548c\u6f14\u5316"},"content":{"rendered":"<p><span style=\"font-size:16px;\"><strong style=\"color: rgb(102, 102, 102); font-family: \u5fae\u8f6f\u96c5\u9ed1; line-height: 32px; padding: 0px; margin: 0px;\">CRM 1.0 \u65f6\u4ee3&nbsp; &#8211;&nbsp; \u4ee3\u8868\u4f01\u4e1aSiebel<\/strong><\/span><\/p>\n<div class=\"Content\" style=\"padding: 0px; margin: 0px 0px 60px; color: rgb(102, 102, 102); line-height: 32px; font-size: 24px; font-family: \u5fae\u8f6f\u96c5\u9ed1;\"><br style=\"padding: 0px; margin: 0px;\" \/><br \/>\n<span style=\"font-size:16px;\"><span style=\"padding: 0px; margin: 0px;\">GARTNER\u5728\u7a0d\u540e\u63d0\u51fa\u7684\u65b0\u7684\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7406\u5ff5\u5c06CRM\u63d0\u5347\u5230\u4f01\u4e1a\u6218\u7565\u548c\u8fd0\u8425\u7684\u9ad8\u5ea6\uff0c\u66f4\u52a9\u63a8\u4e86CRM\u5728\u4e1a\u5185\u7684\u5feb\u901f\u53d1\u5c55\u3002\u56e0\u5176\u5728\u4f01\u4e1a\u7684\u6218\u7565\u9ad8\u5ea6\uff0c\u5b9e\u65bdCRM\u7cfb\u7edf\u4e5f\u6210\u4e3a\u4f01\u4e1a\u975e\u5e38\u6602\u8d35\u7684\u4e00\u7b14\u6295\u8d44\uff08\u52a8\u8f84\u767e\u4e07\u7f8e\u5143\u4ee5\u4e0a\u6295\u5165\uff09 \u3002<br style=\"padding: 0px; margin: 0px;\" \/><br \/>\n<br style=\"padding: 0px; margin: 0px;\" \/><br \/>\n\u4f34\u968f\u7740Siebel\u7684\u9ad8\u6b4c\u731b\u8fdb\uff0c\u4f17\u591a\u8f6f\u4ef6\u5382\u5546\u5982Oracle\uff0c SAP\u7b49\u4e5f\u90fd\u8fdb\u5165\u8be5\u9886\u57df\u7ade\u4e89\u3002\u6b64\u65f6CRM\u7684\u4e00\u4e2a\u91cd\u8981\u95ee\u9898\u5f00\u59cb\u9010\u6e10\u663e\u73b0\uff1a\u5c45\u9ad8\u4e0d\u4e0b\u7684\u5b9e\u65bd\u5931\u8d25\u7387\u3002\u6839\u636e\u4e0d\u540c\u6743\u5a01\u673a\u6784\u7684\u7edf\u8ba1\uff0c\u5728\u4e0d\u540c\u65f6\u95f4\u6bb5\uff0cCRM\u7684\u5b9e\u65bd\u5931\u8d25\u7387\u9ad8\u8fbe\uff0850%- 75%\uff09\u3002 \u4f01\u4e1a\u82b1\u8d39\u5de8\u8d44\u5b9e\u65bd\u7684\u7cfb\u7edf\uff0c\u56e0\u65e0\u6cd5\u8fbe\u5230\u9884\u671f\u7684\u4e1a\u52a1\u76ee\u6807\u800c\u88ab\u6401\u7f6e\uff0c \u5f15\u8d77\u4f17\u591a\u5927\u578b\u5ba2\u6237\u4e0d\u6ee1\u3002 \u800c\u8fd9\u4e5f\u76f4\u63a5\u5bfc\u81f4Siebel\u516c\u53f8\u7684\u53d1\u5c55\u5f00\u59cb\u653e\u7f13\uff0c\u66f4\u7ec8\u96be\u9003\u88ab\u7ade\u4e89\u5bf9\u624bOrale\u6536\u8d2d\u7684\u547d\u8fd0\uff08\u540e\u8bdd\uff09 \u3002<br style=\"padding: 0px; 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margin: 0px;\" \/><br \/>\n<br style=\"padding: 0px; margin: 0px;\" \/><br \/>\n\u901a\u8fc7\u5c06CRM\u642c\u4e0a\u4e92\u8054\u7f51\u6765\u4ea4\u4ed8\u7684\u65b0\u6a21\u5f0f(SaaS)\uff0c\u8ba9 Salesforce.com \u5feb\u901f\u6210\u957f\u4e3a\u4e1a\u5185\u524d\u6cbf\u7684\u7ba1\u7406\u8f6f\u4ef6\u516c\u53f8\u3002\u7136\u800c\u8fd9\u79cd\u6a21\u5f0f\u5e76\u6ca1\u6709\u5bf9CRM\u4ea7\u54c1\u672c\u8eab\u5e26\u6765\u8d28\u7684\u6539\u53d8\u3002\u9664\u7528\u6237\u754c\u9762\u66f4\u52a0\u53cb\u597d\u5916\uff0c\u9500\u552e\u4eba\u5458\u4e0d\u613f\u4f7f\u7528\u5bfc\u81f4\u7cfb\u7edf\u4ef7\u503c\u5927\u6253\u6298\u6263\u3002\u6b64\u5916\uff0c\u867d\u540d\u4e3a\u5ba2\u6237\u5173\u7cfb\uff08Relationship)\u7ba1\u7406\uff0c \u5b9e\u8d28\u66f4\u50cf\u662f\u5ba2\u6237\u8bb0\u5f55\uff08Records) \u7ba1\u7406\uff0c \u56e0\u4e3a\u5176\u540c\u5ba2\u6237\u672c\u8eab\u5e76\u6ca1\u6709\u76f4\u63a5\u5173\u7cfb\u3002<br style=\"padding: 0px; margin: 0px;\" \/><br \/>\n<br style=\"padding: 0px; margin: 0px;\" \/><br \/>\n<strong style=\"padding: 0px; margin: 0px;\">CRM3.0 \u7684\u65f6\u4ee3 &ndash; \u4ee3\u8868\u4f01\u4e1a\uff1a salesforce.com, \u4ec1\u79d1\u4e92\u52a8<\/strong><br style=\"padding: 0px; margin: 0px;\" \/><br \/>\n<br style=\"padding: 0px; margin: 0px;\" \/><br \/>\n\u4e92\u8054\u7f51\u6280\u672f\u6210\u4e3a\u63a8\u52a8\u7ba1\u7406\u8f6f\u4ef6\u8fdb\u5316\u7684\u4e3b\u8981\u529b\u91cf\u3002\u8fc7\u53bb\u5341\u591a\u5e74\u95f4\uff0c\u4ee5\u793e\u4ea4\u7f51\u7edc\u4e3a\u4e3b\u7684Web2.0 \u6280\u672f\u6539\u53d8\u4e86\u4eba\u4e0e\u4eba\u8054\u7cfb\u3001\u6c9f\u901a\u548c\u4fe1\u606f\u83b7\u53d6\u7684\u65b9\u5f0f\uff0c\u79fb\u52a8\u4e92\u8054\u7f51\u5219\u8ba9\u968f\u65f6\u968f\u5730\u83b7\u53d6\u4fe1\u606f\uff0c\u6c9f\u901a\uff0c\u548c\u5904\u7406\u4e8b\u7269\u6210\u4e3a\u53ef\u80fd\u3002\u800c\u8fd9\u4e24\u80a1\u6280\u672f\u6d6a\u6f6e\u4e5f\u5fc5\u5c06\u540cCRM\u7ed3\u5408\uff0c\u63a8\u8fdbCRM\u8fdb\u51653.0 \u7684\u65f6\u4ee3\u3002\u6240\u4ee53.0 \u65f6\u4ee3\u53c8\u884d\u751f\u51fa\u4e24\u4e2a\u65b0\u7684CRM\u540d\u8bcd\uff1a Social CRM&nbsp; \u548c \u79fb\u52a8CRM\u3002\u8fd9\u4e5f\u8fdb\u4e00\u6b65\u5e26\u6765\u4e86\u5e02\u573a\u7684\u6df7\u6dc6\u3002<\/span><\/span><\/div>\n<div class=\"fx\" style=\"padding: 0px 0px 55px; margin: 0px; color: rgb(190, 190, 190); border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgb(227, 227, 227); font-family: \u5fae\u8f6f\u96c5\u9ed1; font-size: 24px;\">&nbsp;<\/div>\n","protected":false},"excerpt":{"rendered":"<p>C [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86,67],"tags":[],"_links":{"self":[{"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/posts\/12855"}],"collection":[{"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/comments?post=12855"}],"version-history":[{"count":1,"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/posts\/12855\/revisions"}],"predecessor-version":[{"id":12928,"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/posts\/12855\/revisions\/12928"}],"wp:attachment":[{"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/media?parent=12855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/categories?post=12855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.neocrm.com\/en\/wp-json\/wp\/v2\/tags?post=12855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}