{"id":12845,"date":"2015-11-23T00:00:00","date_gmt":"2015-11-23T00:00:00","guid":{"rendered":"http:\/\/www.xiaoshouyi.com\/%e8%bd%af%e4%bb%b6%e8%a1%8c%e4%b8%9a%e5%a6%82%e4%bd%95%e5%88%a9%e7%94%a8%e7%a4%be%e4%ba%a4%e3%80%81%e7%a7%bb%e5%8a%a8%e5%9e%8bcrm%e6%8f%90%e5%8d%87%e9%94%80%e5%94%ae%e4%b8%9a%e7%bb%a9\/"},"modified":"2016-11-09T06:52:30","modified_gmt":"2016-11-09T06:52:30","slug":"%e8%bd%af%e4%bb%b6%e8%a1%8c%e4%b8%9a%e5%a6%82%e4%bd%95%e5%88%a9%e7%94%a8%e7%a4%be%e4%ba%a4%e3%80%81%e7%a7%bb%e5%8a%a8%e5%9e%8bcrm%e6%8f%90%e5%8d%87%e9%94%80%e5%94%ae%e4%b8%9a%e7%bb%a9","status":"publish","type":"post","link":"https:\/\/www.neocrm.com\/en\/crmhy\/12845.html","title":{"rendered":"\u8f6f\u4ef6\u884c\u4e1a\u5982\u4f55\u5229\u7528\u793e\u4ea4\u3001\u79fb\u52a8\u578bCRM\u63d0\u5347\u9500\u552e\u4e1a\u7ee9"},"content":{"rendered":"

\u7ade\u4e89\u65e5\u8d8b\u6fc0\u70c8\uff0c\u4ea7\u54c1\u540c\u8d28\u5316\u52a0\u5267\uff0c\u5ba2\u6237\u8981\u6c42\u8d8a\u6765\u8d8a\u9ad8\uff0c\u8fd9\u4e9b\u4fbf\u662f\u5f53\u4eca\u56fd\u5185\u8f6f\u4ef6\u548c\u7cfb\u7edf\u96c6\u6210\u7c7b\u4f01\u4e1a\u6240\u9762\u4e34\u7684\u5178\u578b\u5e02\u573a\u73af\u5883\u3002\u5982\u4f55\u63d0\u5347\u9500\u552e\u56e2\u961f\u7684\u6267\u884c\u529b\u662f\u516c\u53f8\u4e1a\u7ee9\u589e\u957f\u548c\u5e02\u573a\u7ade\u4e89\u529b\u7684\u91cd\u8981\u4fdd\u969c\u3002\u9500\u552e\u57f9\u8bad\u3001\u4e0aCRM \u662f\u516c\u53f8\u5728\u9762\u4e34\u8fd9\u4e9b\u538b\u529b\u65f6\u4e3b\u8981\u5e94\u5bf9\u63aa\u65bd\u3002\u9500\u552e\u7ba1\u7406\u8005\u5374\u7ecf\u5e38\u53d1\u73b0\uff1a\u70ed\u95f9\u7684\u57f9\u8bad\u7ed3\u675f\u540e\uff0c\u9500\u552e\u56e2\u961f\u80fd\u529b\u4f3c\u4e4e\u5e76\u6ca1\u6709\u5927\u7684\u63d0\u5347\uff1b\u82b1\u5927\u4ef7\u94b1\u4e0a\u7684CRM\uff0c\u9664\u80fd\u6536\u96c6\u5ba2\u6237\u4fe1\u606f\uff0c\u7ba1\u7406\u9500\u552e\u4e1a\u52a1\u5916\uff0c\u5bf9\u9500\u552e\u4eba\u5458\u5de5\u4f5c\u672c\u8eab\u5e2e\u52a9\u4e0d\u5927\uff0c\u9500\u552e\u751a\u81f3\u4e0d\u613f\u610f\u4f7f\u7528\u3002<\/span>

\n

\n\u4e0d\u540c\u4e8e\u5f88\u591a\u4f20\u7edf\u7b80\u5355\u4ea7\u54c1\u9500\u552e\u7684\u884c\u4e1a\uff0c\u8f6f\u4ef6\u884c\u4e1a\u5bf9\u4e8e\u9500\u552e\u4eba\u5458\u7684\u7d20\u8d28\u548c\u80fd\u529b\u8981\u6c42\u666e\u904d\u8f83\u9ad8\uff0c \u4e14\u5177\u6709\u4ee5\u4e0b\u7279\u70b9\uff1a<\/span>

\n

\n1.\u6240\u9500\u552e\u7684\u8f6f\u4ef6\u4ea7\u54c1\uff0f\u89e3\u51b3\u65b9\u6848\u4e00\u822c\u8f83\u4e3a\u590d\u6742\uff0c\u65b0\u9500\u552e\u9700\u8981\u4e00\u6bb5\u65f6\u95f4\u624d\u80fd\u4e0a\u624b<\/span>

\n2.\u4f18\u79c0\u9500\u552e\u4e0d\u4f46\u9700\u8981\u5177\u5907\u6df1\u539a\u7684\u4ea7\u54c1\u77e5\u8bc6\uff0c\u8fd8\u9700\u8981\u5bf9\u5ba2\u6237\u7684\u4e1a\u52a1\u6709\u6df1\u5165\u4e86\u89e3<\/span>

\n3.\u9700\u8981\u501f\u52a9\u56e2\u961f\u529b\u91cf\u7684\u914d\u5408\u6765\u9500\u552e\u3002\u4e00\u822c\u5178\u578b\u9879\u76ee\u56e2\u961f\u5305\u62ec\u9500\u552e\uff0c\u552e\u524d\uff0c\u4ea7\u54c1\u4e13\u5bb6\uff0c\u4ea4\u4ed8\uff0c\u9500\u552e\u7ba1\u7406\u5c42\u7b49\uff0c \u9500\u552e\u4eba\u5458\u9700\u8981\u5177\u5907\u4f18\u79c0\u7684\u6c9f\u901a\u534f\u4f5c\u80fd\u529b\u3002<\/span>

\n4.\u9700\u8981\u5177\u5907\u89e3\u51b3\u65b9\u6848\u6216\u987e\u95ee\u5f0f\u9500\u552e\u6280\u5de7\uff0f\u6d41\u7a0b<\/span>

\n

\n\u5728\u7ba1\u7406\u7b80\u5355\u4ea7\u54c1\u9500\u552e\u56e2\u961f\u65f6\uff0c\u4e00\u822c\u53ea\u8981\u7ba1\u63a7\u9500\u552e\u4eba\u5458\u884c\u4e3a\uff0c\u63a8\u52a8\u9500\u552e\u4eba\u5458\u62dc\u8bbf\u5ba2\u6237\u6b21\u6570\u5c31\u80fd\u63d0\u5347\u9500\u552e\u4e1a\u7ee9\u3002\u4f20\u7edfCRM\u6b63\u662f\u8fd9\u79cd\u7ba1\u7406\u601d\u60f3\u7684\u6280\u672f\u843d\u5730\u548c\u652f\u6491\u3002\u5f53\u540c\u6837\u7684\u7cfb\u7edf\u548c\u601d\u60f3\u88ab\u5e94\u7528\u4e8e\u8f6f\u4ef6\u884c\u4e1a\u65f6\uff0c\u8fc7\u5ea6\u7684\u76d1\u63a7\u548c\u6570\u636e\u5f55\u5165\u5de5\u4f5c\uff0c\u975e\u4f46\u4e0d\u80fd\u5e2e\u52a9\u63d0\u5347\u9500\u552e\u4e1a\u7ee9\uff0c\u8fd8\u5bb9\u6613\u5f15\u8d77\u9500\u552e\u4eba\u5458\u7684\u6d88\u6781\u62b5\u5236\u3002\u66f4\u7ec8\u8fd9\u6837\u7684\u7cfb\u7edf\u4e0d\u4f46\u4e0d\u80fd\u63d0\u5347\u9500\u552e\u56e2\u961f\u4e1a\u7ee9\uff0c\u8fde\u57fa\u672c\u7684\u5ba2\u6237\u4fe1\u606f\u6c89\u6dc0\u548c\u9879\u76ee\u8ffd\u8e2a\u7684\u76ee\u6807\u90fd\u96be\u4ee5\u8fbe\u5230\u3002<\/span>

\n

\n\u6240\u4ee5\u5728\u8f6f\u4ef6\u7b49\u590d\u6742\u4ea7\u54c1\uff0f\u89e3\u51b3\u65b9\u6848\u9500\u552e\u7684\u884c\u4e1a\u4e2d\uff0cCRM\u5e94\u66f4\u591a\u5730\u4ee5\u9500\u552e\u4eba\u5458\u9700\u6c42\u4e3a\u51fa\u53d1\u70b9\uff0c\u901a\u8fc7\u4e3a\u9500\u552e\u4eba\u5458\u63d0\u4f9b\u9ad8\u6548\u5b8c\u6210\u5de5\u4f5c\u6240\u9700\u7684\u4fe1\u606f\u3001\u6570\u636e\u3001\u6d41\u7a0b\u548c\u5de5\u5177\u6765\u63d0\u5347\u9500\u552e\u4eba\u5458\u6548\u7387\u548c\u4e1a\u7ee9\uff0c\u4ece\u800c\u8fbe\u5230\u63d0\u5347\u6574\u4e2a\u56e2\u961f\u6267\u884c\u529b\u7684\u76ee\u7684\u3002<\/span>

\n

\n\u5982\u679c\u5c06\u4ee5\u6d41\u7a0b\u548c\u7ba1\u63a7\u4e3a\u4e2d\u5fc3\u7684CRM\uff0c \u79f0\u4f5cCRM1.0 \u7684\u8bdd\uff0c \u90a3\u4e48\u4ee5\u7528\u6237\uff0c\u4e5f\u5c31\u662f\u9500\u552e\u4eba\u5458\u4e3a\u4e2d\u5fc3\u7684CRM\u5219\u5e94\u88ab\u79f0\u4f5cCRM2.0\u3002 \u652f\u6491\u8fd9\u4e2a\u6280\u672f\u53d8\u9769\u7684\u6838\u5fc3\u662f\u4e24\u5927\u4e92\u8054\u7f51\u6280\u672f\uff1a\u793e\u4ea4\u7f51\u7edc\u548c\u79fb\u52a8\u4e92\u8054\u7f51\u3002\u793e\u4ea4\u7f51\u7edc\u5c06\u4eba\u653e\u5728\u7cfb\u7edf\u7684\u4e2d\u5fc3\uff0c\u6c89\u6dc0\u4f01\u4e1a\u77e5\u8bc6\uff0c\u589e\u5f3a\u56e2\u961f\u534f\u4f5c\uff0c\u79fb\u52a8\u4e92\u8054\u7f51\u5219\u8ba9\u9500\u552e\u4eba\u5458\u968f\u65f6\u968f\u5730\u83b7\u53d6\u6570\u636e\u548c\u4fe1\u606f\uff0c\u9ad8\u6548\u6c9f\u901a\u534f\u4f5c\uff0c\u5e76\u5229\u7528\u788e\u7247\u65f6\u95f4\u5b8c\u6210\u529e\u516c\u4efb\u52a1\u3002\u65b0\u6280\u672f\u4e5f\u9996\u6b21\u5c06\u6d88\u8d39\u4e92\u8054\u7f51\u7b80\u5355\u3001\u6613\u7528\u7684\u4f53\u9a8c\u5e26\u5165\u4f01\u4e1a\u8f6f\u4ef6\u9886\u57df\u3002<\/span>

\n

\nCRM2.0\u7684\u6982\u5ff5\u88ab\u63d0\u51fa\u6765\u4e86\u5f88\u591a\u5e74\uff0c\u4f46\u771f\u6b63\u5728\u56fd\u5185\u5e02\u573a\u843d\u5730\u4e5f\u5c31\u5728\u8fd1\u671f\u3002\u4ec1\u79d1\u4e92\u52a8\uff08\u5317\u4eac\uff09\u4fe1\u606f\u79d1\u6280\u6709\u9650\u516c\u53f8\u63a8\u51fa\u7684\u9500\u552e\u6613\uff0c\u6b63\u662f\u8fd9\u6837\u4e00\u6b3e\u57fa\u4e8e\u793e\u4ea4\u7f51\u7edc\u548c\u79fb\u52a8\u4e92\u8054\u6280\u672f\u7684CRM2.0\u4ea7\u54c1\u3002 \u9500\u552e\u6613\u4ece\u9500\u552e\u4eba\u5458\u89d2\u5ea6\u51fa\u53d1\uff0c\u901a\u8fc7\u5bf9\u4ee5\u4e0b\u9500\u552e\u4eba\u5458\u7684\u80fd\u529b\u8981\u7d20\u7684\u5168\u9762\u652f\u6491\u6765\u63d0\u5347\u9500\u552e\u4e1a\u7ee9\uff1a<\/span>

\n

\n1. \u9500\u552e\u77e5\u8bc6\u6c89\u6dc0<\/strong><\/span>

\n

\n\u6210\u529f\u7684\u8f6f\u4ef6\u9500\u552e\u4eba\u5458\uff0c\u5fc5\u987b\u5bf9\u4e24\u7c7b\u77e5\u8bc6\u6709\u7740\u6df1\u539a\u79ef\u7d2f\uff1a 1\uff09\u4ea7\u54c1\u77e5\u8bc6\uff0c 2\uff09\u5ba2\u6237\u548c\u884c\u4e1a\u77e5\u8bc6\u3002 \u7136\u800c\uff0c\u5728\u5f88\u591a\u516c\u53f8\u91cc\uff0c\u8fd9\u4e9b\u4fe1\u606f\u90fd\u6563\u843d\u5728\u5404\u4e2a\u90e8\u95e8\uff0c\u4e2a\u4eba\u624b\u4e2d\uff0c\u6216\u516c\u53f8\u9648\u65e7\u7684\u9759\u6001\u95e8\u6237\u91cc\uff0c \u65b0\u8fdb\u7684\u9500\u552e\u9700\u8981\u82b1\u5927\u91cf\u7684\u65f6\u95f4\u6765\u5bfb\u627e\u548c\u5b66\u4e60\u8fd9\u4e9b\u77e5\u8bc6\u3002\u5927\u5927\u5ef6\u957f\u4e86\u9500\u552e\u4e0a\u624b\u7684\u65f6\u95f4\u5468\u671f\u3002<\/span>

\n

\n\u5728\u9500\u552e\u6613\u4e2d\uff0c\u901a\u8fc7\u793e\u4ea4\u7f51\u7edc\uff0c\u535a\u5ba2\u7b49\u6280\u672f\u9f13\u52b1\u4e2a\u4f53\u7684\u53c2\u4e0e\u548c\u8d21\u732e\uff0c\u6c89\u6dc0\u516c\u53f8\u5404\u7c7b\u9500\u552e\u76f8\u5173\u77e5\u8bc6\u548c\u6587\u6863\uff0c\u4ece\u800c\u652f\u6491\u9500\u552e\u4fbf\u6377\u5730\u83b7\u53d6\u6240\u9700\u8981\u7684\u4fe1\u606f\u548c\u652f\u6301\u3002\u4ea7\u54c1\u90e8\u95e8\u90fd\u6709\u81ea\u5df1\u7684\u9875\u9762\uff0c\u90e8\u95e8\u4eba\u5458\u968f\u65f6\u4e0a\u4f20\u548c\u66f4\u65b0\u5404\u79cd\u76f8\u5173\u6587\u6863\u3001\u7ecf\u9a8c\uff0c\u56de\u590d\u6280\u672f\u95ee\u9898\u3002\u529e\u516c\u6587\u6863\u65e0\u9700\u4e0b\u8f7d\u5373\u53ef\u5728\u7ebf\u9884\u89c8\uff0c\u5e76\u53ef\u4ee5\u770b\u5230\u5176\u4ed6\u540c\u4e8b\u5bf9\u6587\u6863\u7684\u8bc4\u8bba\u548c\u661f\u7ea7\uff0c\u5229\u7528\u7fa4\u4f53\u667a\u6167\uff0c\u5feb\u901f\u627e\u5230\u66f4\u5408\u9002\u6587\u6863\u3001\u77e5\u8bc6\u548c\u4e13\u5bb6\u3002\u7ade\u4e89\u5bf9\u624b\u4fe1\u606f\uff0c\u884c\u4e1a\u77e5\u8bc6\uff0c\u4e43\u81f3\u4ea7\u54c1\u4ef7\u683c\uff0c\u6210\u529f\u6848\u4f8b\u7b49\u90fd\u53ef\u65b9\u4fbf\u67e5\u8be2\u548c\u8ba8\u8bba\u3002<\/span>

\n

\n2.\u9500\u552e\u6280\u5de7\u843d\u5730\u548c\u56e2\u961f\u6267\u884c\u529b\u63d0\u5347<\/strong><\/span>

\n

\n\u8f6f\u4ef6\u7c7b\u4f01\u4e1a\u4e00\u822c\u90fd\u5e0c\u671b\u9500\u552e\u4eba\u5458\u638c\u63e1\u89e3\u51b3\u65b9\u6848\uff0f\u987e\u95ee\u5f0f\u9500\u552e\u6280\u5de7\u3002\u7136\u800c\u5728\u4e00\u6b21\u6b21\u9500\u552e\u57f9\u8bad\u540e\uff0c\u9500\u552e\u4eba\u5458\u7684\u80fd\u529b\u4f3c\u4e4e\u5e76\u6ca1\u6709\u63d0\u9ad8\u3002\u9500\u552e\u6613\u7684\u53ef\u89c6\u5316\u9500\u552e\u6d41\u7a0b\u7ba1\u7406\u529f\u80fd\uff0c\u80fd\u591f\u5c06\u4f01\u4e1a\u89e3\u51b3\u65b9\u6848\u5f0f\u9500\u552e\u6d41\u7a0b\u7684\u601d\u60f3\u548c\u5b9e\u8df5\u56fa\u5316\u843d\u5730\uff0c\u4ece\u800c\u5e2e\u52a9\u548c\u6307\u5f15\u9500\u552e\u4eba\u5458\u5408\u7406\u63a8\u8fdb\u548c\u5224\u522b\u590d\u6742\u9879\u76ee\uff0c \u63d0\u5347\u8d62\u7387\u3002\u5f53\u9500\u552e\u56e2\u961f\u4f7f\u7528\u4e00\u5957\u601d\u60f3\u548c\u5b9e\u8df5\u6765\u63a8\u8fdb\u9500\u552e\u9879\u76ee\u65f6\uff0c \u56e2\u961f\u7684\u6574\u4f53\u6267\u884c\u529b\u4e5f\u80fd\u5f97\u4ee5\u63d0\u5347\u3002<\/span>

\n

\n3.\u5bf9\u5185\u548c\u5bf9\u5916\u9ad8\u6548\u56e2\u961f\u534f\u4f5c<\/strong><\/span>

\n

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\n

\n4.\u9ad8\u6548\u79fb\u52a8\u5de5\u5177\u652f\u6491<\/strong><\/span>

\n

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