{"id":12009,"date":"2016-11-08T03:08:13","date_gmt":"2016-11-08T03:08:13","guid":{"rendered":"http:\/\/www.xiaoshouyi.com\/?page_id=12009"},"modified":"2025-02-21T06:37:32","modified_gmt":"2025-02-21T06:37:32","slug":"company","status":"publish","type":"page","link":"https:\/\/www.neocrm.com\/en\/about-us\/company","title":{"rendered":"Company Introduction"},"content":{"rendered":"

Overview<\/span>
\nBeijing IngageApp Internet Technology Co., Ltd., a Proud Member of the Tencent Ecosystem, is the company behind Neocrm, China’s leading CRM brand. We are dedicated to leveraging next-generation internet technologies to deliver an integrated, enterprise-level CRM solution for marketing, sales and service. Our main business includes the design, maintenance, development, and update of the CRM software, as well as software consulting, implementation, secondary development based on the PaaS platform, and subsequent maintenance, operation, and support services. Our intelligent solution empowers the engagement between businesses and customers, improving customer satisfaction, and achieving sustainable revenue growth.<\/p>\n

Neocrm supports automated business processes from marketing, sales to service. We leverage new technologies such as AI, big data, and IoT to enable businesses across various industries to truly transform into customer-centric digital operation organizations. Our SaaS solutions provide Hikvision with development, periodic maintenance and update, and post-sales services of the CRM software, and our PaaS solutions provide Lenovo with customizable business logics based upon our PaaS platform.<\/p>\n

Since its inception, Neocrm has been continuously innovating while ensuring the top-grade quality of its products. For seven consecutive years, it has been the only Chinese CRM vendor listed in the Gartner Magic Quadrant for Sales Automation and surpassed renowned global vendors in key functional indicators. With rich industry insights and customer service experiences, it has won the trust of brand-named customers such as Schneider Electric, HSBC, Lenovo, Mazak and many other Fortune 500 companies. We have raised funding from well-known venture capital firms such as Sequoia Capital, Matrix Partners, and Tencent Corporate Venture. Leveraging the strategic alliance with Tencent, Neocrm has become the market leader in China\u2019s enterprise software sector.<\/p>\n

Over the past few years, Neocrm and Tencent have carried out in-depth cooperation, based on the vision of “omnichannel engagement”. To help businesses better engage their customers in the mobile internet era, we leveraged Tencent’s 1.4 billion+ user base and its rich social data set to deliver a fully integrated social CRM solution. This solution utilizes WeCom, WeChat, Tencent QQ, Tencent Advertising platform, Tencent Online Conference and AI, helping businesses engage their customers anytime and anywhere. At the same time, Neocrm joined Tencent\u2019s “Qianfan\u201d SaaS ecosystem to provide end-to-end CRM solutions for businesses across all industries.<\/p>\n

Neocrm will continue to cultivate enterprise-scale CRM products and services. While empowering businesses to optimize processes and user experience, it will utilize new technologies to redefine the relationship between companies and their customers.<\/p>\n

Product Introduction<\/span><\/p>\n

Neocrm is by far the market leader in China\u2019s SaaS CRM field, continuously delivering top-grade products and services by leveraging new technologies such as cloud computing, social networking, mobile, big data, IoT, and artificial intelligence. We offer a full CRM product suite, including Sales Cloud, Partner Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, BI, and Neo-Platform (aPaaS platform for CRM).<\/p>\n

Neocrm applications are built on top of our industry-leading platform. The combination of aPaaS (Application platform-as-a-service) and customer data platform offers businesses with a 360-degree customer journey management from customer acquisition, sales conversion, and post-sales services to loyalty management.<\/p>\n<\/div>

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